Revenue Operations Analyst

You could work anywhere. Why Figment? Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization, cutting-edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection. Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We’re building the infrastructure that will power the decentralized future. As a fast-growing tech company, we’re looking for builders and innovators — people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture, and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge! About the opportunity As the RevOps Analyst, you'll own Salesforce as Figment's CRM of record and act as the bridge between Sales, Finance, and Data Science. This is a high-visibility role focused on maintaining and optimizing Salesforce, improving forecast accuracy and pipeline reporting, and ensuring reliable data across the organization. What you bring to the team 3+ years in Revenue Operations or Sales Operations in a fast-growing tech company Hands-on Salesforce administration experience, including custom objects, reporting, dashboards, and data management Experience optimizing or rationalizing a Salesforce instance and owning CRM governance end-to-end CRM strategy and optimization thinking, able to assess current state, identify gaps, and drive improvements Strong understanding of pipeline reporting, sales metrics, and revenue forecasting Ability to translate CRM insights into clear reporting for sales leadership and executives Strong async communicator in a remote-first environment How you will make an impact Own and maintain Salesforce, including custom objects, reports, dashboards, and data management Lead the rationalization of the Salesforce instance by cutting redundant fields, dead reports, and unused objects Drive CRM data hygiene and governance through standardization, deduplication, and quality controls Build self-serve pipeline reporting and dashboards so leadership can access accurate deal flow data without manual pulls Partner with Sales, FP&A, and Data Science to identify and close gaps in pipeline management and forecasting accuracy Use Claude and other AI tools to surface data gaps, automate reporting workflows, and make CRM insights more accessible across the business Bonus if you have Salesforce Administrator certification Experience in crypto, fintech, or Web3 Familiarity with Sigma, Tableau, or similar BI tools Experience using Claude and other AI tools to automate workflows and improve operational efficiency Why you might be excited about us At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team: 100% remote-first environment. Our flagship office is in Toronto, Canada. We also have additional co-working spaces in New York, London, and Singapore. That means if you want to do your things in the office (if you’re near one), at home, or a bit of both, it’s up to you. 4 weeks of PTO that kick in day one, with an additional 1 week of flex days. Extended company-paid health benefits that kick in day one. Best in class parental leave and flexible arrangements. A home office stipend to create a space that you enjoy working in. Monthly Wifi reimbursement. A yearly Learning & Development budget. 401K (US) or RRSP match (Canada). Stock Options in the company. Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun! Other reasons you may love working at Figment We are a team of under 200 members, which allows for an impactful contribution from day one. We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we’re here to support your ongoing growth. Our culture is one of honesty, professionalism and risk taking in a high-growth environment. Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as ‘great’!). We are also extremely proud of ranking as one of the top Web3 employers by Talent Titans. Compensation: One of Figment’s core principles is “Making the Invisible Visible” - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Base Salary: The US base salary range for this position is USD $80,000 - $100,000. The CAD base salary range for this position is CAD $80,000 - $100,000. This range reflects base salary only, and does not include additional compensation, sales incentives or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all Canada or the US. A candidate’s specific pay within the range will be determined by various factors including job-related skills, relevant education, and training. Interview process: At Figment, we try to go above and beyond in making sure that you have the best possible experience interviewing with us. We strive for a smooth, organized, and informative process. During your first Recruiter Call, you will be provided with more information about Figment, the position and what to expect for the rest of the interview process. Please be prepared to discuss why you are interested in joining Figment and what excites you about the position and company. As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we’re unfortunately not moving forward, we will give you feedback on why it was not a fit. We aim for the entire process to take around 2-4 weeks from initial screen to offer. There can be exceptions on either side of the bell curve here, but as a rule, that’s the time-frame you can expect. See here for Figment's Privacy Policy and California Employee Privacy Policy. At Figment, we have a thorough hiring process to verify the identity of all job candidates. This includes checking documents, conducting in-person interviews and completing background checks. Candidates must pass all these steps to be considered for a job with Figment. Anyone who provides false information or tries to skip these steps will be disqualified from the hiring process immediately. To learn more about Figment, our team, and the amazing work we are doing, visit our website. Are you ready to join us?