Agent Operations HR Experience | EMEA

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Summary The Agent Operations HR Experience will support global functions, the HR hotline, and urgent HR operational tasks while collaborating closely with regional HR teams. This role is function-focused, supporting global HR operational processes and providing temporary backup coverage for country operations when required. This role is part of a newly built global HR team responsible for handling urgent, time-sensitive HR requests across multiple regions, leveraging AI and automation to deliver faster, smarter support. Responsibilities: - Provide operational HR support for requests across multiple regions and time zones. - Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures. - Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR https://www.deel.com/solutions/payroll/eor/ and client HR-related questions. - Manage and process operational requests while ensuring timely delivery within established SLAs - Serve as temporary operational backup for country HR operations when coverage gaps occur. - Collaborate with country owners and team leads to ensure continuity of HR service delivery. - Participate in cross-functional initiatives and operational improvements as required. - Other ad hoc duties as required by the HR Experience department to support operational needs. - Design, build, and maintain AI agents and automation workflows that support HR operations at scale - Identify manual or repetitive HR processes and turn them into reliable, intelligent automations - Monitor agent performance, troubleshoot issues, and iterate based on data and feedback - Other ad hoc duties as required by the HR Experience department to support operational needs. Qualifications: - Minimum of 2+ years of experience in HR operations, HR shared Services, or a similar HR support role, with hands-on experience in AI and automations. - Fluent in English, and local language - Ability to work flexible shifts, including evenings, weekends, and holidays, as part of a 24/7 global support model - Demonstrated experience working in high-volume HR operational environments - Experience working in a global HR environment supporting multiple regions or countries - Proven ability to manage time-sensitive HR requests and operational tasks while maintaining accuracy and quality - Excellent written and verbal communication skills - Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet SLAs in a fast-paced environment - Experience handling HR helpdesk, HR hotline, or ticket-based support systems is highly desirable - Experience with HR systems, case management tools, or HRIS platforms - Strong analytical thinking; ability to map processes and turn them into automated solutions - Must be located in the EMEA region Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.  Some things you’ll enjoy - Stock grant opportunities dependent on your role, employment status and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com http://deel.com and other acquired company emails like @payspace.com http://payspace.com and @paygroup.com http://paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page https://www.deel.com/careers. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link https://jobs.ashbyhq.com/Deel/form/accommodation-requests and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy https://www.deel.com/legal/privacy-policy/. - For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf, Covey https://getcovey.com/nyc-local-law-144.