AI Operations Specialist | Enablement

ABOUT RAMP At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it. Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year. Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company’s Most Innovative Companies https://www.fastcompany.com/91038883/ramp-most-innovative-companies-2024 list and LinkedIn’s Top U.S. Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-50-us-companies-rise-linkedin-news-hxote/?trackingId=uBI29YlAOxikbTI7cdvG4g%3D%3D for more than 3 years, as well as the Forbes Cloud 100 https://www.forbes.com/sites/richardnieva/2024/08/06/ramp-cloud-100/, CNBC Disruptor 50 https://www.cnbc.com/2024/05/14/ramp-cnbc-disruptor-50.html, and TIME Magazine’s 100 Most Influential Companies https://time.com/collection/time100-companies-2023/6285147/ramp/. ABOUT THE ROLE As an AI Product Operator, you will help accelerate Ramp’s goal of becoming the most productive company in the world through AI. You will boost not just AI usage across our business, but an AI-first mindset—so that every team develops a muscle for leveraging new AI capabilities instinctually, and is enabled to act on those instincts. Part vibe coder, part data expert, part product manager, and part business ops maven, you’ll work across disciplines and co-develop the cutting edge of AI building technology for non-engineers, and use it to drive massive change at high velocity. WHAT YOU'LL DO - Deploy dozens of AI-driven automations or copilots across a focused set of non-engineering Ramp teams within 6–12 months. - Enable hundreds of Ramp team members with >90% active usage of deployed workflows in their daily work. - Map processes, build workflows using tools like Gumloop, n8n, Notion, Cursor, or ChatGPT plugins, and orchestrate integrations. - Measure impact via dashboards, QA checks, and iteratively optimize based on user feedback. - Seed an AI-native culture, coaching internal “AI champions” and embedding templates and practices into team norms. WHAT YOU NEED - 2–5 years in product management, product ops, BizOps, strategy, technical program management, revenue operations, or similar. - Deep and demonstrated experience using AI to build, ship, and transform work in prior teams or projects. - Technical fluency with low-code/no-code and development copilot tools (Notion, n8n, Gumloop, Cursor, Claude Code), SQL and BI tools, APIs, scripting, or integrations. - Operational empathy: able to partner with business teams to deeply understand challenges and deliver rapid solutions. - Strong communicator: you can write crisp docs (with AI!) and run persuasive, engaging internal training sessions that have lasting impact. - Self-starter with high ownership, comfortable with autonomy and ambiguity. Nice-to-Haves: - Familiarity with departmental workflows in operating teams - Sales, CX, Finance, Risk, HR, etc. - Prior experience in internal enablement or change management programs. Not for you if: - You prefer strategy briefings over hands-on delivery. - You lean toward AI research or building models rather than applied AI work. - You’d rather manage people than dive deep into building solutions and discovering new ways to drive edge through technology. Don’t meet every bullet? Please apply. Many excellent candidates don’t—but could excel once given the opportunity. BENEFITS (FOR U.S.-BASED FULL-TIME EMPLOYEES) - 100% medical, dental & vision insurance coverage for you - Partially covered for your dependents - One Medical annual membership - 401k (including employer match on contributions made while employed by Ramp) - Flexible PTO - Fertility HRA (up to $10,000 per year) - Parental Leave - Unlimited AI token usage - Pet insurance - Centralized home-office equipment ordering for all employees - Health and Wellness stipend - In-office perks: lunch, snacks, drinks, and more - Budget for intra-office travel - Relocation support to NYC or SF (as needed) REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice