AML Ops Supervisor

About Us Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/ About the role At Nubank, sustainable growth depends on strong and scalable regulatory operations. As part of theRegulatory Solutions Chapter in Mexico, you will help protect Nu from financial crime risks while ensuring compliance with AML, KYC, EDD, and sanctions requirements. This role combines operational leadership and regulatory expertise. You will oversee AML processes, support alert investigations and reporting obligations, and continuously improve workflows to balance compliance excellence with customer experience. Working closely with Compliance, Legal, and Risk teams, you will help translate regulatory requirements into efficient operational solutions that strengthen our control environment in Mexico. You'll be responsible for Operational Management & Leadership Support and supervise the AML Operations team. Manage operational queues, KPIs, dashboards, and capacity planning. Oversee transaction monitoring alerts and suspicious activity investigations. Coordinate case preparation for escalation to the AML Forum (Comité de Comunicación y Control). Provide continuous feedback and support team development. Compliance & Reporting Ensure timely and accurate regulatory reporting (e.g., SARs) to authorities. Conduct quality assurance reviews and identify control gaps. Ensure adherence to banking and SOFIPO regulations. Provide technical guidance on AML, KYC, EDD, and sanctions screening processes. Continuous Improvement & Strategy Identify workflow optimization opportunities. Build analytical models to measure operational efficiency. Lead AML-related regulatory projects and policy implementations. Collaborate cross-functionally (Legal, Compliance, Risk, etc.) to mitigate financial crime risks We are looking for a person who has You are detail-oriented, diligent, organized and enjoy operational activities You have at least one year of experience in managing and supporting operational teams You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed You can communicate clearly, succinctly and effectively You feel good to be constantly challenged to learn and do more You are proficient with oral and written communication in Spanish and/or English You believe in a more just and ethical society and Nubank's values ​​and culture. You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration. It will be a differential if you Bachelor’s degree in Law, Finance, Business Administration, Economics, or related fields. CNBV certification. Experience submitting Suspicious Activity Reports (SARs). Knowledge of Mexican banking and SOFIPO regulations. Proficiency in Excel/Sheets, Looker, SQL, or Python. Ability to translate data insights into strategic actions. Our Benefits Chance of earning equity at Nu Extended maternity and paternity leaves Health and life insurance Dental and Vision Insurance NuCare - Our mental health and wellness assistance program Nucleo - Our learning platform of courses NuLanguage - Our language learning program Holiday Bonus ("Aguinaldo") of 30 days of pay per year 17 days of paid vacation with 25% vacation bonus Gym partnership Food card Work-from-home Allowance Parental Consultancy Relocation Assistance Package, if applicable Work Model for this Role Hybrid 1week/cycle: Our hybrid work model brings us to the office for one week every cycle, which may vary between one and three months. For more details, visit https://building.nubank.com/nu-hybrid-work-model/ Explore how we build technology at Nubank: 🔗 building.nubank.com.br ↗ 🎥 youtube.com/@building.nubank ↗ 🎧 Listen to our stories on Spotify ↗