Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
The Application Enablement Analyst will join the Operations team of a healthcare data and analytics software company. This role reports to the Application Enablement Manager and will involve a combination of client-facing, process improvement, and basic technical responsibilities.
As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our Application Enablement team has the privilege of furthering these principles by both defining and implementing improvements across our product suite. We are a team of healthcare workflow enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our analysts are empowered to think creatively about how we deliver value to our clients and collaboratively drive improvements across their portfolio of 2-4 products.
This specific role is deeply consultative in nature, partnering with clients to understand both their value-based care analytics and point-of-care insights goals and guiding them toward holistic strategies that span multiple Arcadia Analytics tools. Our analyst will facilitate the translation of complex data into actionable insights that empower both payers and providers to improve outcomes, enhance performance, and achieve measurable impacts across their healthcare programs.
What Success Looks Like
In 3 months
- Understand the basic structure of each product in your portfolio; this includes all key technical steps involved in product implementation, the value proposition each product holds for our customers, and the range of advanced configuration options we offer
- Build relationships with the Arcadia resources who support product implementation; this includes Product Managers and Analysts, Implementation and Customer Success Managers, and Technical Operations Managers
- Manage tickets and projects in our Jira and Confluence platforms
- Begin engaging with clients around key product functionalities and decisions
- Implement basic UI-based product configuration changes
- Draft documentation around product use cases, configuration options, workflows, and stakeholders
In 6 months
- Lead implementations for the products in your portfolio alongside Arcadia’s Implementation Managers
- Meaningfully advise customers on a holistic approach to achieving their value-based care and other analytics goals via Arcadia’s analytics suite
- Own client conversations around technical product strategy and configuration options
- Advise customers on how data ingestion and application configuration decisions affect their analytics
- Assist with basic issue triage and enhancement requests related to your products
- Own management of the strategic implementation roadmap for each product in your portfolio
- Advise on Arcadia’s product development roadmap based on client feedback and internal observations
- Serve as a primary point of contact for your product and support questions from internal customer and technical teams as needed
- Independently apply basic UI-based customer configurations
In 12 months
- Serve as a designated SME for all products in your portfolio, championing best practices and guiding health systems and payers to maximize their use of Arcadia’s platform
- Confidently consult on strategies for achieving success in value-based care contracting and point-of-care insights via Arcadia’s analytics suite and independently tailor product rollout plans to your clients’ individual workflows and priorities
- Propose and drive operational improvements both within and across product teams