Job Description
Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
What challenge awaits you?
As an Associate Academy Content Consultant, you will join the broader Customer Experience Group. You will be an integral part of the Academy team, which functions as our in-house product education provider. Your role will be to support the creation of educational content that empowers Bloomreach users through intuitive onboarding and ongoing product education - helping them become independent users of our Bloomreach Solutions.
Working closely with senior Content Consultants and Operational Specialists, you will apply foundational instructional design principles to develop engaging learning materials. You will contribute to projects from start to finish under the guidance of experienced team members, while bringing a fresh perspective and enthusiasm for learning.
We'll provide the tools, resources, and mentorship to set you up for success - this is a great opportunity to build your content development skills in a fast-paced, collaborative environment.
You can work from anywhere in Slovakia or the Czech Republic, with offices available in Bratislava, Brno, or Prague.
As an Academy Content Associate, your job will be to:
Support the design and development of learning experiences, including e-learning modules, instructor-led training materials, quizzes, and other supporting resources - under the direction of senior team members
Assist in collaborating with subject matter experts (SMEs) and stakeholders to gather content and support the definition of learning objectives
Apply foundational instructional design principles as guided by the team, and contribute ideas for improvement
Contribute to cross-departmental collaboration efforts to support product adoption and knowledge sharing
Assist with portfolio-level initiatives including modularization and learning journey development
Help maintain a selection of courses, flagging areas for improvement and executing updates as directed
Bring your fresh ideas!
You have the following experience and qualities:
Strong command of English (B2+)
Eagerness to learn in a fast-paced, dynamic environment
Strong attention to detail and time management skills
Strong interpersonal skills and a collaborative mindset
Curiosity and willingness to quickly pick up new topics
Motivation to contribute to large, time-sensitive projects as part of a team
Interest in cross-departmental collaboration
Previous experience or coursework in education, instructional design, or customer-facing roles is a plus
More things you'll like about Bloomreach:
Culture:
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
Subscription to Calm - sleep and meditation app.*
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
Everyone gets to participate in the company's success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
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