Associate Global Services Operations Specialist

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com Role Purpose Tactical operational role to assist ensuring that business as usual processes are delivered on time. This resource will be the “responsible” person for their area of specialization and will be pivotal in completing tasks in their realm of influence. They will also engage in strategic company initiatives by engaging with high value-add tasks that lead to operational excellence and transformation within their remit. Key Accountabilities and Responsibilities This role will specialize on owning specific tasks within the areas of the business where their help is most needed such as maintaining the GCS organization services portfolio, administering team member request processes, performing billing or bookings calculations, administering tools, monitoring data quality, as well as basic data analysis and reporting, etc. Tools: Ensure that Services applications assigned to you within your remit are used consistently across the various regions to verify accuracy in all data reporting and functional uses of the tools which may include Team Member Requests, Certinia, Salesforce, and other internal systems. Metrics: Use basic data visualization techniques to enhance translation of data and findings into understandable documents or team metric boards which informs the business of valuable insights. Analysis: Create and leverage basic analytical approaches to perform analysis of specific source data to provide accurate statements and conclusions. Portfolio Management: Maintain best practice process documentation, templates, integrations, and workflow mappings as appropriate for areas of specialization, liaising with the business as required to ensure enablement on best practices and standardized procedures with cross-functional teams such as services, partners, product, legal, finance, marketing, sales, operations functions, or support. Sales Support: Support services sales cycle as applicable for accurate quote configuration or commercial documentation. Operational Excellence: Work on assignments in initiatives as applicable to their remit and deliver within the various levels of timelines and expectations set. Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.  Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.