Job Description
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As the AVP, Delivery, you will lead the global strategy, execution, and performance of Braze’s delivery ecosystem, overseeing both the Delivery Partner Account Management and Partner Success functions. You will own strategies that help us win with our delivery partners and subsequently ensure that Braze customers experience consistently exceptional delivery outcomes, through partner-led service models at scale.
You will work closely with the Delivery Partner COE, Customer Experience (CX), Sales, and cross-functional leaders to elevate CPSAT (Customer Partner Satisfaction), deepen partner capability and maturity, and drive seamless alignment across the customer lifecycle. Your role is critical to ensuring that partners are enabled, empowered, and motivated to deliver high-quality Braze services that accelerate customer value, improve retention, and support business growth.
As the senior leader for Delivery, you will set the long-term vision for how Braze scales delivery with partners globally, striking the right balance between quality, efficiency and partner autonomy.
Key Responsibilities Include:
Win Together with Delivery Partners & advance partner capability and maturity at scale
Drive reciprocal business growth by architecting co-selling motions that secure new logos for Braze while simultaneously expanding partner service opportunities and driving deeper platform adoption.
Oversee the development of enablement programs, certifications, tools, and playbooks that empower partners to deliver world-class Braze services.
Ensure partners have the right resources, training, and pathways to independently build profitable and self-sustaining Braze practices.
Develop and execute regional Delivery Partner acquisition strategies.
Partner with the Customer Experience (CX) org to define the global delivery ecosystem strategy
Support defining and executing the multi-year strategy for partner-led service delivery across implementations, managed services, and advanced consulting.
Establish the frameworks, standards, and operating models that drive consistent partner delivery quality and accelerate customer time-to-value.
Drive excellence in customer outcomes and CPSAT performance
Partner closely with the CX leadership team to ensure partner-delivered engagements meet or exceed Braze quality standards.
Monitor and improve CPSAT globally, identifying systemic drivers of customer satisfaction, gaps in partner capability, and opportunities to proactively improve delivery experiences.
Lead and unify Delivery Partner Account Management + Delivery Success
Manage and develop leaders across both organizations, ensuring strong alignment, shared goals, and cohesive execution.
Build a culture of accountability, innovation, and operational rigor that supports scalable, high-quality partner delivery.
Ensure cross-functional alignment with Partner Services COE, CX, and Sales
Work in close partnership with the Partner Services COE to align on ecosystem strategy, partner tiers, incentives, and performance frameworks.
Collaborate deeply with Sales and CX leadership to ensure seamless transitions from pre-sales to delivery, and from delivery to long-term customer success.
Drive visibility, accountability, and operational excellence
Establish and track performance metrics across CPSAT, partner delivery quality, enablement maturity, partner capacity, pipeline impact and partner-driven outcomes.
Provide executive insights to senior leadership on the health, risks, and scalability of the delivery ecosystem.
Serve as the executive sponsor for priority delivery partners
Develop and manage senior-level relationships with global systems integrators, consultancies, and scaled delivery partners.
Align on shared objectives, service offerings, practice growth, and mechanisms for ensuring consistent customer outcomes.
Champion partner-led delivery internally and externally
Advocate for the value of Braze’s delivery ecosystem across the company, ensuring partners are recognized as critical extensions of the customer experience and lifecycle.
Represent Delivery in executive forums and influence product, go-to-market, and operational decisions that impact partner delivery.
Who You Are
15+ years of experience in professional services, partner delivery, channel development, or ecosystem strategy within high-growth SaaS or enterprise technology.
7+ years of people leadership, including managing leaders who oversee global or multi-region teams.
Proven success scaling large delivery partner ecosystems, improving service quality, and driving measurable improvements in customer satisfaction.
Strong affinity with SaaS sales excellence and front line experience of closing business through a business value based selling motion.
Demonstrated ability to work cross-functionally with Customer Success, Sales, Partner COE, Marketing, and Product to create unified customer and partner outcomes.
Deep understanding of services economics, partner incentives, enablement strategy, and delivery operating models.
Strong executive presence, communication, and influencing skills; comfortable navigating C-level discussions internally and with major global partners.
A strategic thinker with an operational mindset, capable of setting long-term vision while ensuring world-class execution.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.