Job Description
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Are you passionate about empowering customers to unlock the full potential of Airtable, especially its cutting-edge AI features? As a Senior Base Optimization Specialist, you’ll play a pivotal role in post-sales customer success, directly engaging with users to resolve technical and operational challenges, accelerate adoption, and drive satisfaction. This is a unique opportunity to leverage your technical expertise, consultative mindset, and adaptability in a fast-evolving environment—making a tangible impact on how organizations, especially in higher education, transform their workflows with Airtable.
What you'll do
Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities
Guide customers through complex implementations, automation workflows, API integrations, and database optimizations
Proactively identify and address adoption barriers, accelerating customer success and platform utilization
Maintain a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management
Continuously learn and master new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases
Collaborate with internal teams to share customer insights and contribute to product and process improvements
Who you are
Experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges
Technically proficient, with demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features
Skilled problem-solver, comfortable navigating databases, automations, and integrations to deliver effective solutions
Self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training
Naturally inquisitive and consultative, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage
Proven track record of delivering exceptional customer experiences, as evidenced by high CSAT scores and successful customer engagements
What We Offer
In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
Competitive pension scheme, life insurance, paid leave and sick leave
Complimentary mental health support via Modern Health
Family planning support via Carrot (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
Transportation & Commuter Benefits
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Supplemental reimbursement for Gender Affirmation procedures and services
Legal services - access to online tools to legal forms
At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect.
Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
For work locations in London (United Kingdom), the on-target earning range for this role is:
£61,100—£75,200 GBP
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For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process.
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