Billing Solution Architect

Job Description: Pluralsight is looking for a Billing Solution Architect with a learner’s mindset to join our team! We value innovative thinking, proven problem-solving skills, and team communication. We are looking to build creative new billing solutions for both our customers and internal partners, and would love a collaborative engineer comfortable with crafting custom integrations to join us on our journey. In this role, you’ll help build and run the systems and integrations that enable Pluralsight’s end-to-end Quote-to-Cash process. You’ll work closely with Billing, Payments, Product, and Engineering partners to configure billing capabilities, support integrations between the Pluralsight platform and third-party systems, and improve reliability, scalability, and observability of our billing ecosystem. You’ll be a strong fit if you enjoy solving system problems, working with data, and turning business needs into practical technical solutions. Who you’re committed to being: You enjoy learning and are open to new ways of doing things. You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. When communicating you are self-aware, insightful, and proactive. You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link. What you’ll do: Contribute to billing implementations and enhancements by supporting solution design and delivering hands-on configuration/development work (e.g., product/catalog setup, invoicing, taxes, proration, subscriptions, amendments, collections workflows). Build and maintain integrations connecting the Pluralsight platform, CRM/CPQ, billing, payments, tax, and other back-end systems (APIs, event streams, middleware), including monitoring and operational support. Partner in discovery and requirements workshops by gathering requirements, documenting current/future-state flows, and producing clear outputs (process maps, user stories, acceptance criteria, basic prototypes). Translate business requirements into technical designs by contributing to conceptual/logical architecture artifacts (data flows, integration patterns, system diagrams) and proposing trade-offs. Troubleshoot and resolve integration issues between billing and downstream systems (revenue/finance, provisioning, identity, reporting), including root-cause analysis and preventative fixes. Support performance and scalability improvements through tuning, bulk operations strategies, retry patterns, idempotency, and identifying bottlenecks in billing and integration flows. Improve observability and operational readiness by defining logging/metrics/alerts, writing runbooks, and supporting incident response for billing-related production issues. Support delivery execution by estimating work, contributing to sprint planning, maintaining Jira hygiene, and raising risks/dependencies early with clear mitigation options. Experience you’ll bring: Hands-on experience with billing or subscription platforms (e.g., Zuora, Chargebee, Stripe Billing, Recurly, Adyen and/or comparable tools), including configuration and/or integration work. 3+ years of experience in billing systems implementation, solutions engineering, or backend/integration engineering in a SaaS environment (subscription or usage-based billing preferred). Experience contributing to at least one implementation or major enhancement of a billing platform (full lifecycle is a plus, but not required). Working knowledge of recurring billing concepts: subscriptions, renewals, proration, amendments, invoicing, credits/refunds, taxes/VAT, dunning/collections, and payment retries. Strong integration fundamentals: REST APIs, webhooks/events, authentication, data mapping, idempotency, retries, and basic troubleshooting across distributed systems. Familiarity with Salesforce (CRM and/or CPQ) and how upstream objects/processes impact billing downstream (order/quote/account/product structures). (Deep architecture ownership not required.) Comfort operating in Agile delivery with Jira (writing user stories, acceptance criteria, sizing, sprint participation). Strong written and verbal communication: ability to document requirements clearly, communicate status/risks, and collaborate with cross-functional stakeholders. Experience with middleware/iPaaS (e.g., Mulesoft, Workato, Boomi) or event streaming patterns. Experience supporting Finance/RevOps needs (revenue recognition touchpoints, reconciliation, reporting). Exposure to checkout/payments concepts (authorization/settlement, SCA/3DS, declines, retries, tokenization). Requirements: Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree. This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. Why you’ll love working here: We work in a blended environment that supports collaboration, flexibility, and connection across teams. We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. We foster a culture of inclusion and belonging, where everyone can contribute and thrive. We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The annual US base salary range for this role is $106,400 - $140,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-DB1 #LI-Remoe