Business Operations Manager

Phantom https://phantom.com is the modern money app used by tens of millions around the world. Our product combines everything people need to manage, spend, and grow their money in one simple, intuitive experience. Phantom brings all the control and flexibility of crypto-powered finance, without unnecessary complexity, into mainstream consumer finance. By combining industry-leading security with thoughtfully designed tools, Phantom makes powerful financial tools feel approachable and easy to use. This focus on speed, control, and user experience has fueled rapid growth, with a community of 20M+ people, reaching #1 in the Google Play Store finance category, and consistently ranking as a Top 50 app across all categories, alongside some of the most recognizable consumer technology platforms in the world. ROLE DESCRIPTION You will partner closely with Product Managers to provide embedded business and economic decision support across key product surfaces at Phantom. You will help accelerate the product roadmap by sharpening tradeoffs and enabling faster, higher-quality decisions that maximize ROI. As a trusted partner to Product, you will quantify impact, clarify options, and drive alignment from analysis through execution. This is an embedded BizOps role focused on decision momentum—not centralized research, FP&A, or dashboarding. RESPONSIBILITIES - Own business and economic decision support for key product areas: - Serve as the business counterpart for economically material product questions. - Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions. - Produce decision-ready recommendations that clarify options and implications. - Bring economic rigor to spend, pricing, and monetization decisions: - Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions. - Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their impact on growth, revenue, and user experience. - Recommend clear paths forward with explicit tradeoffs (e.g., when to subsidize vs. monetize) and success metrics to measure outcomes. - Increase decision velocity through end-to-end analysis and cross-functional alignment: - Apply an 80/20 mindset, prioritizing speed, impact, and decision clarity over exhaustive analysis. - Own analyses end-to-end—from framing and data pulls to modeling, synthesis, and stakeholder alignment. - Build lightweight, repeatable frameworks (e.g., incentives evaluation, pricing reviews, unit economics tracking) that scale decision-making across teams. - Act as connective tissue across EPD and Operations/Finance for financially material decisions. - Example work: - Evaluate incentive programs to quantify incremental lift, payback, and ROI, and provide decision-ready recommendations on program design, spend levels, and measurement approach. - Analyze unit economics across Phantom’s money movement and trading products (fees, take-rates, variable costs) and support pricing decisions with clear tradeoffs and expected impact. - Benchmark competitors across product features, pricing, and incentives to clarify Phantom’s positioning and inform decision-making on monetization and investment tradeoffs. QUALIFICATIONS - An operator mindset—you think in tradeoffs, sequencing, and Phantom-specific constraints. - Comfort operating autonomously, turning ambiguity into structured decisions without hand-holding. - Credibility as a cross-functional partner with Product, Data, and Finance. - Clear, concise written communication—you produce high-signal decision memos. - Advanced Excel and SQL. - 4+ years of experience. - Ideally 2+ years in management consulting plus 2+ years at a startup. - Experience in crypto or fast-growing fintech is a plus. WHY WORK WITH US We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets. There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience! - First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem. - Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do. - We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users. BENEFITS - Competitive salary and equity - You will be eligible to participate in the Company's performance bonus program - Comprehensive insurance (medical/dental/vision) — 100% covered - Stipend for your ideal remote set-up - Flexible hours and a supportive remote environment - Unlimited vacation: Take time when you need it (and we really mean it!) - 401(k) retirement plan - Monthly wellness benefit - Weekly meal benefit - Global off-sites We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career. By submitting your resume and application materials, you acknowledge and agree that Phantom may use automated tools, including AI systems, and may engage trusted third-party service providers to process your application and ensure an efficient hiring process. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.