Client Relationship Executive (CEMEA)

About Us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role FT Professional licenses Financial Times content to organisations across the globe, helping businesses, governments and institutions stay informed and make better decisions. As a Client Relationship Executive (CRE) within the Sales Renewal team, you will handle and grow a portfolio of group subscription clients across Continental Europe, the Middle East and Africa (CEMEA). Your primary focus will be on retaining and renewing existing subscriptions while finding opportunities to expand engagement and commercial value within your accounts. You will build trusted relationships with senior stakeholders, ensuring clients derive maximum value from their FT Professional subscriptions. Working closely with Customer Success Managers, Marketing, and other cross-functional teams, you will drive engagement, support renewal cycles, and see opportunities to deepen partnerships with our clients. This role is ideal for someone who enjoys building strong client relationships, delivering commercial outcomes, and working in a fast-paced international environment. Key Responsibilities Handle and grow a portfolio of group subscription clients across the CEMEA region, with a particular focus on the Middle East Deliver against annual retention and upsell revenue targets within your assigned accounts Build and maintain strong relationships with senior client stakeholders through regular meetings and strategic account engagement Find opportunities for retention, upsell, expansion and cross-sell across your client portfolio Collaborate with Customer Success, Marketing and Support teams to drive customer engagement and value from FT Professional subscriptions Proactively monitor account health, handle renewal cycles and identify risks early to mitigate potential churn Maintain accurate Salesforce reporting, providing insights that advise product development and commercial strategy Stay informed about client organisations, market trends and competitor activity to support a strategic, value-led client approach Required Skills and Experience Strong communication and listening skills, with confidence engaging clients via phone, video and virtual meetings Experience in account management, client relationship management, or a similar client-facing role Proven track record to retain and grow client accounts, meeting or exceeding commercial targets A proactive, motivated and goal-oriented approach to handling client relationships Strong organisational skills with high attention to detail in a fast-paced environment Ability to identify client needs and align solutions to deliver value Experience using CRM tools such as Salesforce to handle accounts and sales activity Comfort using AI-powered or digital tools to enhance productivity and sales effectiveness Desirable Experience working with clients in the CEMEA region, particularly the Middle East Fluency in a language spoken within the CEMEA region Experience in media, information services, SaaS or subscription-based products What’s in it for You? Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further information Further informationAt the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. 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