Client Services Data Analyst

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Client Services Data Analyst As an Associate Data Analyst for Client Services, you will be the strategic data partner for Fastly’s global Business Analytics team. You won’t just build reports; you will own the data architecture, visualization, and deep-dive analysis that drives the success of our Client Services (CS) organization. This is a high-autonomy, Individual Contributor role designed for an analyst who thrives on solving complex data challenges across global time zones. You will serve the critical reporting needs of our Account Managers, Support, and Professional Services teams while acting as a consultant to distill complex ideas into actionable business recommendations. We are looking for a "scrappy" problem-solver who takes ownership of data integrity and proactively finds opportunities to optimize our service delivery. What You’ll Do Strategic Performance Insights: Own the tracking, reporting, and analysis of Client Services activities. You will lead the development and automation of regular insights that move the needle on customer health and retention. Advanced Data Extraction: Write, optimize, and execute complex SQL queries. You will be responsible for manipulating customer and business data from across our tech stack to uncover hidden trends. Consultative Collaboration: Act as a data consultant for cross-functional partners. You will translate non-technical business requirements into customized technical queries and dashboards. Global Operational Excellence: Operate effectively within a global team, ensuring seamless asynchronous collaboration and high-quality hand-offs with US-based partners across a 12-hour time difference. Technical Ownership & Infrastructure: Proactively assist in maintaining and optimizing our data infrastructure (BigQuery/Looker). You will identify and fix pipeline or logic gaps before they impact stakeholders. Process Scalability: Develop repeatable frameworks and automated processes to handle common analysis requests, increasing team efficiency and reducing manual toil. Data Quality Guardianship: Regularly audit data outputs for anomalies. You will uphold the "Gold Standard" of data quality, ensuring our leadership team has 100% trust in the metrics you provide. What We’re Looking For Proven B2B Expertise: Significant experience in B2B business analytics best practices, with hands-on mastery of Salesforce (experience with Gainsight or Zendesk is a major plus). Technical Mastery: Advanced proficiency in SQL and hands-on experience with modern data warehousing and BI tools, specifically Google BigQuery and Looker. Lifecycle & Retention Logic: A deep understanding of how to analyze customer lifecycle, retention, and account health metrics in a SaaS/Infrastructure environment. Strategic Segmentation: Experience building advanced customer segments and target audiences based on behavioral and financial analysis. High-Autonomy Relationship Building: The ability to build trusted relationships with global stakeholders. Distilled Communication: A communication style capable of taking "noisy" data and turning it into a clear, logical story for business stakeholders. Education: Bachelor's degree or equivalent practical experience in a highly analytical field. We’ll be super impressed if you have: Experience with dbt and version control systems like Git. Knowledge of statistical programming languages such as Python or R. Direct experience with Customer Success Platform implementation or advanced data management. Experience working in a global remote-office environment with a 10+ hour time difference. Work Hours: This position will require you to be available 9:30 pm-6:30 am (IST) Work Location(s) & Travel Requirements: This position is open to the following preferred office locations: Pune, India Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. Salary: The estimated salary range for this position is 18 lakh to 20 lakh plus bonus and benefits. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? Why Fastly? We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.