About Sequel
Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management.
Job Overview:
Sequel’s Customer Care Center is the pulse of our organization, serving customers 24/7 across their entire device journey. As a Clinical Product Specialist, you will be critical in assisting pump users and their families with their twiist experience. You will use your clinical acumen and experience with diabetes education to offer product instruction, guidance, and troubleshooting support to customers and caregivers in a virtual call center environment during scheduled hours. Your expertise will directly impact customer outcomes and enhance the overall user experience with our medical device.
Current shifts available for this position include:
Wednesday - Sunday, 930am-6pm ET
Wednesday- Sunday, 3pm-1130pm ET
Wednesday- Sunday, 1030pm-7am ET
Wednesday- Sunday, 1130pm -8am ET
Saturday- Wednesday, 4pm-1230am
Saturday- Wednesday, 1130am-8pm