Head of Content and Communications

About Arize AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence. We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works. About Arize AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence. We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works. The Opportunity Arize AI is building the observability and evaluation layer for AI systems. Our customers are AI engineers and technical leaders responsible for production-grade LLM and agent systems. They are sophisticated, skeptical, and deeply technical. Earning their attention requires clarity, substance, and credibility. We are hiring a Head of Content & Communications to build and run our content engine. This is a highly hands-on role for a senior content leader who thrives in technical environments and enjoys both shaping strategy and executing it directly. You’ll work closely with Product Marketing, DevRel, and leadership to translate positioning into clear, consistent communication across web, search, technical content, social, and analyst channels. This role is not about owning the corporate narrative — it’s about bringing it to life in ways that resonate with technical audiences. This position requires independent thinking, strong industry intuition, and comfort operating autonomously. Success comes from producing high-quality work, building cross-functional alignment, and driving measurable impact. If you’ve built content engines in technical B2B environments, understand how to engage developers without diluting substance, and enjoy being both the architect and the builder, this is a high-impact opportunity. What You’ll Do You will drive content and communications, from strategy to execution and analysis: Narrative & Messaging Partner with Product Marketing to translate positioning into clear, consistent messaging across web, content, and field enablement. Help refine messaging through audience feedback, performance data, and experimentation. Success looks like: Messaging that is clear, differentiated, and consistently expressed across channels. SEO & AEO ​​Own and execute Arize’s organic growth strategy across search and AI-native discovery. Identify high-intent technical keyword opportunities aligned to pipeline goals. Develop structured content designed for both search engines and LLM answer engines. Partner with demand generation to tie organic strategy directly to pipeline contribution. Success looks like: Measurable growth in qualified organic traffic and increasing visibility in LLM-driven answer surfaces. Writing & Editorial Leadership Lead by doing — writing, editing, and shaping high-quality content. Develop blogs, whitepapers, reports, case studies, and research-driven assets. Oversee technical deep dives, tutorials, architectural guides, and benchmarking reports. Establish editorial standards that balance precision with readability. Build and manage a content calendar aligned to strategic priorities. Success looks like: Content that earns engagement and trust from technical audiences. Social Media Define and execute LinkedIn, X, and developer-facing channel strategies in partnership with DevRel. Translate technical announcements into community-relevant conversations. Partner with DevRel to amplify educational and technical initiatives. Drive executive presence on social platforms. Success looks like: Strong engagement from AI practitioners and growing influence within developer communities. Analyst Relations & Public Relations Partner with leadership on analyst briefings and media outreach. Prepare materials and support messaging for analyst conversations. Work with the press to ensure technical accuracy in media coverage. Success looks like: Clear, credible representation of Arize in analyst and media contexts. What We’re Looking For You’re a strategic thinker and hands-on operator who thrives on measurable impact. You bring: Must-Have 8+ years in content, communications, or technical marketing roles in B2B SaaS. 5+ years marketing to technical audiences (AI, developer tools, data infrastructure, DevOps, or similar). Demonstrated experience leading multi-channel content strategies tied to measurable business outcomes. Strong technical fluency — comfortable discussing APIs, model evaluation, infrastructure, and developer workflows. Direct experience with SEO and emerging AEO strategies. Experience building or scaling content functions in high-growth environments. Proven ability to translate complex technical concepts into clear, credible narratives. Experience partnering cross-functionally with product, engineering, and sales. Exceptional writing and editorial instincts — you enjoy being hands-on. Comfort operating autonomously in a fast-paced environment. Deep curiosity about AI infrastructure and developer workflows. Ability to move from strategy to execution without losing momentum. Preferred Experience in AI infrastructure or developer tooling companies. Background in journalism, technical writing, or developer education. Experience managing AR and PR relationships in emerging technical categories. Familiarity with developer community engagement models. Comfort in a fast-paced, high-growth environment: You thrive when stakes are high and goals are ambitious. A growth-oriented mindset—ready to innovate and challenge traditional tactics for a rapidly evolving AI market. Why Arize? Massive market opportunity: AI is transforming every industry, and we aim to lead the way in AI observability. High impact & visibility: You’ll own one of the most critical levers for growth at a pivotal stage. Innovative culture: Work with a passionate team that values creativity, data-driven decisions, and moving fast. Competitive compensation: Pay Range $175-225k depending on experience, equity, and benefits designed to reward top performers More About Arize Arize’s mission is to make the world’s AI work—and work for people. Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale. Learn more about what we're doing here: https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/ https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/ Diversity & Inclusion @ Arize Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI Culturally conscious events such as LGBTQ trivia during pride month We have an active Lady Arizers subgroup