Director, Business Operations – People & Culture

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Director of Business Operations - People & Culture to join our team. This role is based in San Jose, CA (onsite Tuesday-Thursday), reporting to the VP, People Operations in the People & Culture (P&C) department. As the Director of Business Operations for P&C, you will be the "operating system" for our HR organization, managing our business rhythms to drive execution of our strategy through goal setting and tracking, KPI measurement and insights, and special projects. This role requires dynamic range, navigating seamlessly between high-level strategy and hands-on execution across all functions and levels of leadership. You aren't just managing tasks; you are architecting the cadence, clarity, and accountability that allow our People Leadership Team (PLT) to execute at scale. What you’ll do (Role Expectations) Act as a strategic partner to the PLT to refine strategy and translate high-level goals into prioritized quarterly actions. Orchestrate the business rhythm by leading OKR management, facilitating high-impact executive reviews, and operationalizing the annual operations calendar across P&C Collect, maintain, and monitor P&C’s key performance results thru dashboards to produce rich and relevant insights, and make high-quality data-driven decisions. Lead critical cross-functional special initiatives and co-create solutions with seniors leaders across Zscaler. Represent the People & Culture function within the broader business operations community to ensure a "no surprises" environment through proactive collaboration. Who You Are (Success Profile) You deliver on your commitments, able to work through dependencies and conflict to achieve committed outcomes. You are a systems thinker, able to connect horizontally and vertically across multiple disciplines to generate business insights and identify improvement opportunities. You are resilient and adaptable to ambiguity and rapid change, viewing change as an opportunity and maintaining focus during high-pressure situations. You are a clear communicator, able to articulate complex principles and context to stakeholders of every level of expertise. You lead with integrity, holding yourself to a high standard of accountability and building trust through transparent action. You are data-driven, using analytics to find the truth and replacing assumptions with evidence to drive better outcomes. What We’re Looking for (Minimum Qualifications) 10+ years of experience in Business Operations or Strategy supporting VP-level leaders Proven ability to manage complex business rhythms with a sense of urgency and velocity Demonstrated experience with OKR management and leading end-to-end strategic planning cycles Strong proficiency in developing data-driven dashboards and executive-level communications Ability to strategize on an end state while remaining willing to execute tactical details regardless of level What Will Make You Stand Out (Preferred Qualifications) Previous experience in a high-growth SaaS environment Proven track record of navigating and influencing within a global People & Culture or HR organization Experience practicing asynchronous collaboration to connect disparate department strategies into a cohesive vision #LI-Hybrid #LI-AT4 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $168,000—$240,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.