Revenue Operations Analyst

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. THE OPPORTUNITY Deepgram is hiring a Revenue Operations Analyst to join our RevOps team as the second hire at a rapidly scaling AI company. This is a hands-on role, focused on executing and improving the systems and processes that power our revenue engine. You’ll support our go-to-market teams by ensuring accuracy across quoting, billing, usage tracking, and reporting—while proactively identifying ways to make operations more scalable over time. WHAT YOU'LL DO - Support Quote-to-Cash processes, including: - Supporting CPQ workflows to ensure deals are configured and quoted correctly - Reviewing order forms and amendments for accuracy and compliance - Provisioning customer contracts, subscriptions, and usage entitlements into internal systems - Support billing, invoicing, and monetization workflows in partnership with Finance - Reconcile customer usage, billing, and revenue data across CRM, product, and finance systems - Serve as a hands-on Salesforce administrator: - Build and maintain reports and dashboards - Support flows, automations, and system enhancements - Help maintain data quality and governance standards - Triage, prioritize, and execute a wide range of RevOps requests - Proactively identify inefficiencies and manual processes and help implement improvements - Leverage AI tools and automation to increase operational efficiency - Contribute to documentation and scalable RevOps processes as the company grows IT’S IMPORTANT TO US THAT YOU HAVE - 3–4+ years of experience in Revenue Operations, Sales Operations, or a related role - Strong hands-on Salesforce experience (admin, reporting, flows, automations) - Required experience with CPQ (Salesforce CPQ or similar quoting tools) - Experience working with billing, monetization, and finance systems, including: - NetSuite, Campfire, Rillet, Ordway, or similar financial / billing systems - Metronome, m3ter, or similar usage-based billing and metering platforms - Experience supporting SaaS and/or usage-based revenue models - Strong analytical and problem-solving skills with high attention to detail - Comfort working in ambiguity at a fast-growing startup - Self-motivated, proactive mindset with a bias toward action - Strong cross-functional communication and stakeholder management skills - Willingness to get hands-on across a wide range of operational tasks IT WOULD BE GREAT IF YOU HAD - Experience at a high-growth SaaS or AI company - Familiarity with contract generation tools (e.g., Conga, DocuSign) - Exposure to revenue recognition concepts and finance partnerships - Experience with SQL, data warehouses, or BI tools BENEFITS & PERKS* HOLISTIC HEALTH - Medical, dental, vision benefits - Annual wellness stipend - Mental health support - Life, STD, LTD Income Insurance Plans WORK/LIFE BLEND - Unlimited PTO - Generous paid parental leave - Flexible schedule - 12 Paid US company holidays - Quarterly personal productivity stipend - One-time stipend for home office upgrades - 401(k) plan with company match - Tax Savings Programs CONTINUOUS LEARNING - Learning / Education stipend - Participation in talks and conferences - Employee Resource Groups - AI enablement workshops / sessions *For candidates outside of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region — in some cases international employees receive benefits US employees do not, and vice versa. As we scale, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.