Forward Deployed Architect (former SWE)

AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/. This is a fully in-person role; we do not offer remote or hybrid options. What you'll do - Combine talking directly with customers with building solutions - We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again - Migrate new customers off their old support system to Pylon - Within your first week, run customer migration meetings - Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon - Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them - Contribute to pre-sales calls as the be-all-end-all for potential solutions - Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.) - Juggle many customers at once and drive them to completion. - Iteratively improve the migration process Requirements - Located in (or will relocate to) San Francisco and excited about working in-person - Very organized, hard working and fast. You will be juggling many migrations at once. - Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly. - An interest in tinkering with the product and suggesting improvements Our perks 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend More about Pylon Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: Currently 90 and growing!