Delivery Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role As part of our Professional Services team, the Principal Delivery Manager leads the end-to-end delivery of complex, high-value projects for strategic customers across India and the broader APJ market. These enterprise-scale initiatives leverage Elastic’s platform, across search, observability, and security, to improve operational resilience, enhance user experience, and strengthen digital defenses. We're seeking someone who thrives in complexity, leads with influence, and translates vision into action. This role demands strong project and program leadership, technical acumen, and the ability to navigate complex, multi-stakeholder environments with confidence and clarity - from delivery teams to the C-suite. The ideal candidate brings a deep understanding of delivery frameworks, strong project and people leadership, and a customer-centric mindset. You’ll guide high-performing cross-functional teams, shape engagements for maximum value, and build enduring, trusted relationships both within Elastic and with our customers and partners. What You Will Be Doing Leading the delivery of Elastic-based solutions for enterprise customers in India and the broader APJ region. Managing project governance, including detailed delivery planning, budgeting, risk and issue tracking, stakeholder engagement, and Steering Committee facilitation. Driving alignment across cross-functional, multi-layered customer organizations to ensure successful execution and measurable outcomes. Overseeing multi-functional teams including Elastic consultants, customer personnel, and third-party vendors. Coaching and mentoring sub-stream leads and project team members to maintain high standards of delivery and consistency. Ensuring timely customer sign-offs at project milestones and managing formal transitions and closures. Working closely with Elastic Sales, Engineering, Legal, and Finance teams to align project delivery with contractual and business objectives through both sales and delivery phases of work. Managing external service providers embedded in the delivery team to ensure accountability and performance. Project and financial reporting internally to Elastic leadership, clearly articulating project status, risks, issues, and escalation paths. What You Bring Minimum 7–8 years of full-lifecycle project management experience delivering enterprise-scale, technology-driven initiatives using a variety of modern software and project development methodologies. Proven ability to lead delivery across complex enterprise environments with multiple business and technical stakeholders. Demonstrated success engaging with C-level executives, partner organizations, and internal cross-functional teams. Hands-on technical experience implementing IT solutions, ideally related to search, analytics, observability, or infrastructure. Strong organizational skills, including experience developing, and tracking detailed delivery plans, governance frameworks, and risk mitigation strategies. Confident in organising, driving and facilitating Steering Committees and executive stakeholder meetings to drive progress and alignment. Effective communicator with the ability to translate technical and delivery details into clear updates for varied audiences. Capable of mentoring and leading cross-functional teams across workstreams and phases of delivery. Willing and able to work on-site and travel within India or regionally as needed for customer engagements. Proven track record of developing and implementing teams and internal project and delivery best practices. Proven experience of running multi faceted Programmes and Portfolios of work across one or many customers in parallel. Ability to travel across India for projects Bonus Points Bachelor’s or advanced degree in Computer Science, Engineering, Business, or a related discipline—or equivalent experience Project management certifications such as PMP, PRINCE2, or Scrum Master Familiarity with the Elastic Stack (Elasticsearch, Kibana), integration solutions or distributed systems Experience managing third-party vendors and integrating them into delivery processes Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. 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