Senior Product Designer - Dashboard and Internal Tools

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 160+ across 26 states and 7 countries, headquartered in New York City. Our values (Customer Centricity, Deliver Excellence, Act Like an Owner, Iterate Iterate Iterate, Teach Others, and Be a Good Neighbor) shape how we work and grow as a team. Lithic is a modern card issuing and payment processing platform powering some of the most innovative companies in fintech. We provide the infrastructure that enables businesses like Mercury, Novo, and AvidXChange to launch and scale card programs with unprecedented flexibility and control. As a Senior Product Designer on the web team, you'll be the design lead for Lithic's primary user interface—a front end experience of Lithic’s APIs as a toolset that business customers and internal stakeholders can use to issue cards, monitor fraud, manage disputes, analyze performance, and operate payment programs end to end in real-time. You'll work at the intersection of complex financial operations and elegant user experience, turning intricate payment workflows into intuitive, powerful tools that users trust and rely on daily. This is a strategic role. You'll partner closely with Product, Engineering, and Operations teams to shape product direction, define user experiences, and establish design standards that scale across our growing platform. Your work will directly impact how businesses manage billions of dollars in payment volume on their card programs. What You'll Do Own the dashboard experience end-to-end Design and refine experiences across transaction monitoring, card management, dispute management, customer support, onboarding, reporting & analytics, and financial operations Transform complex payment workflows and financial data into clear, actionable interfaces that serve both technical and non-technical users Create intuitive experiences that balance power and flexibility with ease of use—designing for for both enterprise customers and established startups scaling quickly Drive product strategy through design Partner with Product Managers and Engineering leads as a strategic voice in roadmap planning and feature prioritization Develop compelling product visions backed by user research, data, and business context Identify opportunities to improve user workflows, reduce operational friction, and increase dashboard adoption Connect business objectives to customer-centered design opportunities Deliver production-ready designs with exceptional craft Leverage AI-assisted design tools (Cursor, v0, Claude, etc.) to rapidly prototype concepts, generate UI variations, and accelerate iteration cycles—moving from concept to testable prototype in hours, not days Produce high-fidelity designs, prototypes, and specifications that align with our design system and technical constraints Work closely with engineers during implementation to ensure clear execution and thoughtful interactions Maintain design quality throughout the product lifecycle—from concept to shipped feature to ongoing refinement Contribute to design systems and standards Extend and evolve our design system to meet the needs of complex B2B workflows Create reusable patterns and components that accelerate delivery across teams Document design decisions and maintain clear specifications for cross-functional partners Collaborate across disciplines Work with our existing and signed customer programs to validate assumptions, test designs, and gather customer insights Partner with Lithic’s internal teams (Operations, Finance, Risk/Compliance, Partnerships, Solutions Engineering and Implementation) to understand internal workflows and pain points Present work regularly to leadership and incorporate feedback to refine solutions Contribute to a culture of critique, feedback, and continuous improvement within the design team Champion the user Develop deep understanding of business customers' needs—from platform developers integrating our APIs to operations teams managing card programs to executives analyzing performance Conduct user research, participate in customer calls, and synthesize insights to inform design decisions Balance competing priorities between different user segments and stakeholder groups Qualifications Must Have 5+ years of product design experience at a technology company, with a strong portfolio demonstrating end-to-end product work B2B or SaaS product experience, preferably in fintech, developer tools, data products, or complex enterprise software Systems thinking: Ability to design scalable solutions that work across multiple user types, use cases, and product areas Interaction design expertise: Strong command of user flows, information architecture, and designing for complex workflows Visual design craft: Keen eye for detail, skilled in typography, layout, color, and creating polished, professional interfaces Design tools proficiency: Expert with Figma or similar tools; comfortable with prototyping tools and techniques Communication skills: Articulate design rationale clearly to diverse audiences, from engineers to executives Collaboration mindset: Track record of successful partnership with product managers and engineers in an agile environment User-centered approach: Experience conducting user research, incorporating feedback, and iterating based on data and insights Nice to Have Experience designing dashboards, analytics tools, or data-heavy interfaces Background in payments, fintech, banking, or financial services Experience working with agentic workflows and how they can reduce operational overhead Familiarity with design systems and component library development Understanding of API-first products and developer experience Experience using AI-powered design and prototyping tools (Cursor, v0, Figma AI, Claude, etc.) for rapid wireframing, code generation, and design exploration Comfort with 'vibe-coding'—using AI tools to quickly translate design concepts into functional prototypes without waiting for engineering resources Ability to critically evaluate AI-generated designs and code, knowing when to use AI for acceleration vs. when craft and judgment require hands-on work Experience working with cross-functional or distributed teams Experience with both internal tools and customer-facing products Salary Ranges Base Salary: $180,000 - $200,000 Compensation includes competitive equity, comprehensive health benefits, 401(k) matching, flexible PTO, and remote work flexibility. Benefits for Full-Time US Employees: Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere: work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health, vision, and dental insurance; HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs. In-office employees receive: Commuter benefit Catered lunch every Tuesday and Thursday