Principal Software Engineer - Developer Platform

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity At New Relic, we provide businesses with a state-of-the-art observability platform, leveraging advanced technologies to deliver real-time insights into the performance of software applications and infrastructure. Our platform delivers deep insights into application performance, enabling businesses to make data-driven decisions with confidence. As an industry innovator, New Relic is committed to harnessing the power of artificial intelligence and machine learning to enhance observability and predictive analytics while ensuring the integrity and security of our solutions. Our team values creativity, collaboration, and cutting-edge technology, recognizing the vital role AI plays in transforming digital operations. We are transforming the platform from legacy DevSecOps to Agentic AI Developer Platform (powers all of engineering). We aim to revolutionize our internal tooling with AI to enhance developer productivity, enabling our engineers to build and innovate faster while ensuring robust security and seamless integration throughout the development lifecycle. Should be hands-on (write production code), strong system design skills, exposed to Gen AI, ability to influence engineers and C level folks, Should be a thought leader, with great written and oral communication skills, ability to work across time zones and lead over 60+ engineers What you'll do Python Programming: Should have ability to be hands-on (actively writing production level code), strong system design skills. AI/ML: Evidence of exposure to Generative AI, along with the ability to influence engineers and C-level stakeholders. Leadership: Representation as thought leader within domain space and developer community. Respected thought leader in given online communities equipped with great written and oral communication skills. With the willingness, ability and expectation to work across several timezones leading over 60+ engineers. This role requires 15+ years of relevant technology experience with 8+ years of architecting platforms and frameworks that operate at a high level of scale 5 years of experience in cloud platform with a focus on Generative AI Proven experience implementing DevSecOps practices in enterprise environments Experience building and maintaining CI/CD pipelines with integrated security controls Extensive experience with at least one major cloud provider (AWS, Azure, or GCP) Strong understanding of infrastructure as code (e.g., Terraform, CloudFormation, Pulumi) Experience with containerization technologies (Docker, Kubernetes) and their security implications Experience with secrets management solutions (HashiCorp Vault, AWS Secrets Manager, etc.) Strong coding skills in Python, Java, or C#, with a solid grasp of AI-focused libraries such as TensorFlow, PyTorch, Hugging Face Transformers, and other frameworks that support generative AI development. Knowledge of generative models, including Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and Large Language Models (LLMs) like OpenAI’s GPT series, BERT, and Transformer architectures. This involves understanding their architecture, training methods, and applications. Familiarity with cloud platforms that offer specific support for deploying and scaling generative models and RAG knowledge base Ability to align AI/ML initiatives with broader business goals and outcomes, understanding how AI can drive value and competitive advantage. Proven years’ experience creating AI Proof of Concepts and Minimum Viable Products (MVPs) and supporting multiple business domains Bonus points if you have Experience working across multiple cloud providers and implementing cloud-agnostic security solutions Expertise in Kubernetes security and service mesh technologies (e.g., Istio) Familiarity with API security and OAuth/OIDC protocols Strong background in platforms and tools such as OpenAI, Azure Semantic Kernel, AWS Bedrock, and other machine learning technologies, with a focus on Generative AI and open-source AI frameworks. Please note that visa sponsorship is not available for this position. The pay range below represents a reasonable estimate of salary for the listed position. This role may be eligible for the corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, 11 paid holidays, volunteer time off, paid time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $202,000—$272,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 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