Director, Information Technology

Customer.io is seeking a hands-on and strategic Director of Information Technology to lead and scale our internal technology operations. Reporting to the VP of Operations, this role is responsible for overseeing IT infrastructure, managing internal systems, and ensuring a secure, reliable, and efficient tech environment for our globally distributed team. The ideal candidate will not only lead but also be comfortable rolling up their sleeves to work directly alongside their team—a capable IT Manager and IT Support Specialist—solving problems and optimizing performance. You will quickly network across the organization, identify opportunities for improvement, and implement scalable solutions that support our growth. This is a high-impact leadership role, ideal for someone who thrives in a collaborative and evolving remote-first environment. About Customer.io Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. What You’ll Do Own and evolve our internal IT strategy, including systems management, access control, cybersecurity, and hardware procurement. Mentor and support your two direct reports (IT Manager and IT Support Specialist) while actively contributing to daily IT operations when needed. Lead cross-functional efforts to improve system performance, security, and employee experience across SaaS tools, devices, and cloud infrastructure. Partner with engineering, people operations, legal, and finance to maintain compliance and smooth operations across the organization. Identify and implement scalable technology solutions to support our global team as we continue to grow. What We’re Looking For 10+ years of progressive experience in IT roles, including at least 5 years managing a team. Proven ability to both lead strategically and execute tactically; comfortable jumping into the weeds when necessary. Experience working in fast-paced, high-growth environments, ideally in SaaS or tech-forward companies. Strong knowledge of cloud-based systems (e.g., IDP, MDM, EDR, VPN, DLP), security protocols, asset management, and help desk operations. Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001) required. Excellent interpersonal skills—you’re a proactive communicator who thrives in a remote, asynchronous setting. Compensation & Benefits We believe in transparency. The salary for this role is $186,000 - $216,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. Zone 1: $196,000 - $240,000 USD Zone 2: $190,000 - $225,000 USD Zone 3: $186,000 - $216,000 USD We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute call with Recruiter 45-minute video call with Hiring Manager 3 x 30-minute video call with Cross-Functional Partner 45-minute Case & Case Review Call with Team All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io. Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.