Senior Business Systems Analyst

About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. We are looking for a seasoned Business Systems Analyst to drive strategy, design, and continuous optimization across our Go-to-Market (GTM) and Quote-to-Cash (QTC) ecosystem. This role sits at the intersection of Revenue Operations, Sales Operations, Finance, and Enterprise Architecture, shaping the systems and processes that power our scaling commercial engine. You will lead cross-functional initiatives that improve deal velocity, enhance quoting accuracy, strengthen downstream revenue processes, and ensure platform scalability as we grow. This is a senior individual-contributor role for someone who can influence architecture, translate business strategy into system design, and execute with precision. RESPONSIBILITIES GTM & QTC Strategy + Architecture Partner closely with GTM Operations, Revenue Operations, Finance, Product, and Business Systems teams to understand business objectives and translate them into scalable system designs. Develop a long-term roadmap for the Quote-to-Cash ecosystem, balancing innovation, operational efficiency, data quality, and compliance requirements. Serve as a subject-matter expert on end-to-end commercial workflows—Lead → Opportunity → Quote → Order → Billing → Revenue—identifying friction points and recommending durable solutions. Systems Design & Cross-Platform Integration Lead requirements discovery, process mapping, and solution design for enhancements to CPQ, CRM, and revenue systems. Drive improvements across Salesforce Sales Cloud and CPQ, with exposure to Service Cloud considered a strong plus. Influence and guide integrations with ERP (NetSuite) and revenue recognition systems (NetSuite ARM), ensuring data consistency and compliant revenue outcomes. Optimize system usability and user experience across the QTC landscape for Sales, Finance, Support, and internal GTM stakeholders. Execution, Enablement & Continuous Improvement Own the lifecycle of enhancements: discovery, documentation, prioritization, UAT, deployment, and post-launch iteration. Evaluate new tools, vendors, and architectures to support scaling GTM operations. Partner with Finance and RevOps to ensure solutions align with policy, controls, auditability, and ASC 606 revenue recognition guidance. Deliver training, documentation, and enablement to ensure long-term adoption and operational success. Leadership & Collaboration Champion architectural consistency and process integrity across GTM systems. Influence without authority—collaborating with technical teams, business owners, and executives to drive consensus. Act as a mentor and thought leader within Business Systems, bringing a disciplined, forward-looking perspective to our systems landscape. QUALIFICATIONS 10+ years of experience supporting or leading QTC and GTM systems, ideally in a SaaS or high-growth enterprise environment. Deep hands-on expertise with Salesforce Sales Cloud, CPQ processes, and the broader commercial lifecycle. Experience with NetSuite ERP and NetSuite ARM (or equivalent revenue recognition systems). Familiarity with Service Cloud and customer support workflows is a plus. Demonstrated success in designing complex cross-system architectures, integrating CRM ↔ CPQ ↔ ERP ↔ RevRec platforms. Strong understanding of ASC 606 concepts and how they influence system and process design. Proven ability to lead full lifecycle initiatives: vendor evaluation, requirements, architecture, UAT, and change management. Excellent analytical, communication, and cross-functional leadership skills. Comfort operating in a fast-paced, ambiguous environment with shifting priorities. Ability to manage multiple concurrent initiatives while maintaining a high standard of quality. Experience with SQL, data analysis, and business intelligence tools is a plus. ADDITIONAL EXPECTATIONS All team members are expected to uphold high standards of data security, privacy, and operational compliance in handling sensitive customer and financial data. This role may participate in projects requiring elevated scrutiny, audit support, and cross-system data governance. The annual base salary range for this position based in the United States is listed below. This salary range is an estimate, and the actual salary may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range. In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence. Annual Base Salary Range for This Role $150,000—$210,000 USD Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others. Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com. ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.