At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across chat, email and phone.
Responsibilities:
Create a personalized, positive and effortless experience for the Lyft community
Provide friendly, timely support to Lyft drivers via chat, email and phone
Troubleshoot user problems with the Lyft app
Document all support contacts in a CRM system
Make recommendations based on feature requests and bugs reported by users
Be a community advocate for Lyft
Experience:
1+ years experience in customer service, required.
1+ years experience in call center a plus, but not mandatory
Computer proficiency required
Friendly and enthusiastic, social personality
Dependable and punctual with time management skills
Strong writing skills and impeccable attention to detail
Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
Ability to quickly learn web-based user support applications
Comfortable in a fast-paced environment, subject to rapid change and uncertainty
Keen ability to work independently and in a team
High level of comfort and familiarity with smartphone applications (iPhone and Android)
Willingness to work a range of hours, weekends and holiday
Please submit your resume in English.