Senior Technical Account Manager

About AssemblyAI AssemblyAI builds the best-in-class Speech AI models powering the next generation of voice applications. Our models serve 600M+ inference calls monthly, process 1M+ hours of audio daily, and power 2 billion+ end-user experiences—from voice agents and meeting assistants to contact centers and medical scribes. Companies like Zoom, Granola, Fireflies, Cluely, and Calabrio rely on AssemblyAI to ship production-ready voice AI. We're at an inflection point in Speech AI. We released Universal-Streaming in mid-2025, and it has quickly earned its place as the model offering the best accuracy-latency-cost tradeoff on the market. Our research team drives these advances and ships with relentless velocity. Since releasing Universal-Streaming, we've already launched keyterms prompting feature and multilingual support—with more significant improvements on the roadmap. We've raised $115M+ from Accel, Insight Partners, Y Combinator's AI Fund, Patrick and John Collison, Nat Friedman, and Daniel Gross. We're a remote team building one of the next great AI companies—and we're looking for researchers who will shape its future. About the Role: We’re looking for a Senior Technical Account Manager to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. You will onboard new customers, help them realize their product vision, and explore leading-edge use cases within voice AI. This requires that you work directly with customers to integrate our voice AI models directly into current and future product features. You will use your technical expertise to plan and execute on our customers’ overall needs within voice AI, helping them choose the right plans, models, and use cases. As part of our Go to Market Team (GTM) team, you’ll collaborate with Sales, Support, Engineering, Research, and Product to ensure customers get the most out of our products. You’re goal is to use customer feedback to drive our product roadmap. Your creativity and problem-solving skills will be key in finding unique solutions for each customer’s needs. Additionally, you will play a pivotal role in ensuring customers are on the right plan and commercial agreement for their use cases with AssemblyAI. What You’ll Do: Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI. Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps. Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support. Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities. Drive growth in customer usage of the API across varying product offerings and end customer use cases. Build strong connections with our customers to ensure their long-term success with our platform. Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap. What You’ll Need: Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant. Preferred experience working with SQL, Python, React, and web development frameworks. Familiarity with AI/ML tools is a strong plus. Passion for AI technology and a strong desire to apply it to real-world customer challenges. Ability to proactively identify opportunities for voice AI integration and create detailed execution plans. Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving. Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership. Pay Transparency AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer. Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level—in those cases, we will communicate any adjustments to the expected salary range. The range provided applies to candidates located in the United States. For candidates outside of the U.S., compensation ranges may differ; any adjustments will be communicated throughout the interview process. Salary range: $190k - $240k OTE The expected base compensation for this role is listed above. Our total compensation package includes competitive equity grants, 100% employer-paid benefits, and the flexibility of being fully remote. 401k match up to 4% for US-based full time team members. Working at AssemblyAI We are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we’re looking for people to join our team who are ambitious, curious, and lead with integrity. We’re still in the early days of AI and of AssemblyAI’s journey, and are looking for teammates who won’t just fit in, but will help us define and build our company culture. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply! Using AI to Interview: If you’re selected for an interview, please review this resource to better understand how AssemblyAI approaches the use of AI in our interview process. GDPR privacy notice: Candidates from the EU should review this job applicant privacy notice before applying. Keep Exploring AssemblyAI: Keep Exploring AssemblyAI: Check us out on YouTube! Learn more about AI models for speech recognition Speech-to-Text | Speech Understanding | LLM Gateway | Try the Playground Our $50M Series C fundraise