Product & Customer Enablement Lead

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn https://www.linkedin.com/company/deepl/,Instagram https://www.instagram.com/deepl_official/, and our Blog https://www.deepl.com/en/blog. MEET THE TEAM BEHIND THIS JOURNEY At DeepL, we're on an exciting adventure to expand our operations to match our ambitious growth plans. At the heart of this journey is our Customer team, a cornerstone of DeepL's commitment to outstanding user experience and customer satisfaction. Our mission is clear: to build and develop high-performing customer teams that embody DeepL's innovative spirit and drive for excellence. As a member of our Customer team, you will be at the forefront of ensuring our users have a seamless and satisfying experience with our products. YOUR RESPONSIBILITIES - Evolve Product & Customer Enablement: Translate business, product, and customer priorities into programs that strengthen operational readiness and deepen product expertise. - Lead and Develop Talent: Lead a high-performing team of enablement and product experts, ensuring their work translates into measurable outcomes like improved customer satisfaction and adoption. - Drive Launch Readiness: Ensure Customer Success, Professional Services, and Customer Support are prepared for product launches. You will build scalable readiness programs that equip teams for confident customer interactions. - Strengthen Product Knowledge at Scale: Own internal product guides and run continuous enablement programs—from onboarding to advanced skill-building—to keep teams up to date in the flow of work. - Create Segment-Based Enablement: Own customer enablement and training programs, designing formats (instructor-led, self-paced, workshops) that help B2B and Enterprise customers maximize product value. - Scale Self-Service & Help Content: Own and scale customer-facing empowerment content, including the Help Center and digital assets, to improve customer confidence and self-service. - Partner Cross-Functionally: Work closely with Product, Product Marketing, Engineering, and Customer Experience teams to align priorities and ensure enablement supports successful outcomes. - Turn Insights into Impact: Use customer feedback and usage data to identify product gaps and friction, advocating for the needs of both customers and internal teams. QUALITIES WE LOOK FOR - Leadership and Talent Development: 3+ years of experience leading high-performing teams with a track record of supporting growth and ownership. - Domain Expertise: 5+ years in Product Enablement, Customer Education, or Knowledge Management within SaaS. You have a proven track record of improving internal readiness and customer outcomes. - Enablement Strategy: Experience building scalable operating models (readiness frameworks, content lifecycles) for internal teams and external customers. - Product Education Focus: Deep expertise in either Product Enablement or Customer Education, with a passion for explaining product value to diverse audiences. - Cross-Functional Influence: Ability to build trusted partnerships across Product, Engineering, and Customer Experience to drive readiness. - Operational Excellence: Data-driven and fluent in enablement/content platforms; experience with AI-enabled knowledge workflows is a plus. WHAT WE OFFER - Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. - Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. - Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration. - Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future. - Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally. - Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. - 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. - Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you! WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.