Salesforce System Administrator

Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?💥 We empower governments to deliver exceptional citizen experiences. Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional. How will you help us make an impact? 👩‍💻👨‍💻 Reporting to the Senior Manager, Customer Support, the Salesforce System Administrator is the trusted technical owner of assigned customer environments, ensuring systems remain optimized, current, and aligned with each Clariti and Salesforce release. As the primary point of contact for post sales system administration, you will oversee ongoing maintenance, partner with Technical Support to implement complex updates, and guide customers through change with clarity and confidence. This role is ideal for someone who thrives on ownership and meaningful impact. You will develop deep expertise across the product and platform, navigate high visibility technical challenges, and collaborate cross functionally to deliver a seamless, low effort customer experience. This is a high trust role where you are empowered to drive improvements and shape how customers experience Clariti over time. As a Salesforce System Administrator at Clariti, you’ll get to : Serve as the primary point of entry for all system administration requests within your assigned customer environments. Partner directly with customers to ensure each environment is reviewed, tested, and fully aligned with every Clariti and Salesforce release, anticipating risk and proactively identifying optimization opportunities. Proactively communicate required activities, prepare customers for upcoming changes, and ensure they are properly enabled for each update. Own ongoing maintenance activities, including sandbox refreshes, utilization monitoring, and internal access management, with accountability for overall system health and stability. Collaborate with Technical Support to implement system changes resulting from troubleshooting efforts, ensuring updates are executed accurately and efficiently. Manage customer expectations with clarity and professionalism to deliver an exceptional customer experience. Partner with leadership and cross-functional teams to navigate politically sensitive or highly complex technical issues, ensuring timely resolution and customer confidence. Build and maintain deep technical expertise across Clariti products and relevant third-party platform functionality. Contribute to and expand knowledge base materials to drive operational efficiency and empower the broader support community. Provide support to the wider Technical Support team as we scale and expand our capabilities. What do you bring to the team? 🧠 3-5+ years of experience in Salesforce system administration within complex SaaS environments 3+ years of customer-facing technical experience, managing production environments, and driving change enablement Strong expertise in release management, environment strategy, and governance best practices Hands-on experience with sandbox refreshes, access management, utilization monitoring, and environment health optimization Proven ability to troubleshoot and implement technical solutions in partnership with support and engineering teams Experience managing integrations and understanding third-party system dependencies Ability to work within established SOPs while proactively identifying process improvements Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, actionable guidance Strong stakeholder management skills and the confidence to navigate high-visibility or politically complex issues Highly organized, detail-oriented, and proactive in preventing issues before they impact customers Collaborative team player who thrives in cross-functional environments Continuous learner with a passion for deepening product and platform expertise Bonus Points 🎉 Nice-to-have: Salesforce Administrator Certification What’s in it for you?🫵 We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! * 💰 The base salary range for this role is expected to be between $65,000-$75,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰 If you have questions about compensation as we move through the process, we’re happy to discuss further. *Benefits depend on employment type (full-time, part-time, contract, etc). Things to Note 📝 Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description. We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply. Questions? We are here to help If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.