Desktop Support Engineer

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The Desktop Support Engineer II is responsible for providing hardware and software support to on-site and remote employees as a member of the Corporate Technology and Service Desk team. The CT team is the grease that keeps Veeam running. We are here to support our fellow employees so that they can continue to grow our company. The Desktop Support Engineer roles are customer support roles. We take care of our customers so they can take care of theirs. This is an on-site role, located in Warsaw, Poland and requires the ability to work from our Warsaw office. What You’ll Do Solve and handle incoming tickets in the Service desk Monitoring of SLA compliance within the department Carry out IT helpdesk duties supporting both EMEA and worldwide Veeam employees Resolve problems or escalate as necessary in a timely manner Provide IT support related to hardware and software including remote assistance Perform user account administration in various systems Review and update Service Desk knowledgebase regarding processes and procedures Asset management and tracking for computer hardware and software licenses Work with vendors to order additional equipment as necessary Be able to install standard IT equipment in a datacenter rack, with assistance if needed What You’ll Bring At least 5 years of previous experience at IT Service Desk, preferable in an enterprise environment Good English language skills, both written and verbal Ability to facilitate and support multiple tasks and real time support issues Being proactive in delivering high-quality customer service, work under pressure and independently if required Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.) Experience using a ticketing system such as ServiceNow or similar, to manage workload In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS In depth knowledge of MS Office products Ability to work independently What You’ll Get 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Paid parental, maternity, and paternity leave Fully covered family medical plan, dental, rehab, and vaccinations Life, critical illness, and disability insurance Employer pension contribution via PPK Monthly Edenred allowance of 450 PLN for meals MultiSport card fully covered by Veeam, giving access to sports facilities nationwide Up to 12 free therapy sessions annually, plus legal and financial advice Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position. #LI-AS6 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.