Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution built from the ground up. The Fusion Center Operations team comprises three distinct teams at Zoox, ensuring our robotaxis operate safely and efficiently across our various markets. Our team is focused on completing missions by leveraging real-time remote human context to navigate complex scenarios and supporting our riders with white-glove customer service. We are a multi-faceted team responsible for feature product development and structured testing, serving as the link between the operations and software departments. You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product.
As a Manager / Senior Manager of Remote Operations, your role will be to lead a large team of Team Leads, Shift Leads, and Managers, ensuring they understand and execute both short- and long-term targets. You will serve as the field expert for tools, features, and functions related to workflows, coordinating and streamlining processes to support Fleet Operations at Zoox. Managers at Zoox are hands-on with their team, working with & alongside them daily, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards. They are disciplined team players who believe in doing everything necessary to accomplish the mission safely.