Customer Experience Engineer, CXE

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! The Customer Experience Engineer (CXE) is a 1:many, digital-first post-sales technical role responsible for designing, operating, and continuously optimizing customer journeys that drive product adoption, value realization, and long-term success with Docker. CXEs deliver impact through digital, programmatic customer engagement. The role blends strong technical fluency with journey design, lifecycle thinking, and data-driven optimization. CXEs create and evolve repeatable digital journeys—such as onboarding flows, technical education programs, adoption campaigns, and cohort-based enablement—that help customers progress through meaningful stages of usage. This role is ideal for individuals who want to apply and grow their technical expertise while expanding into program ownership, cohort management, and digital customer success, influencing outcomes for large customer populations through systems and programs. RESPONSIBILITIES Digital Program Design & Adoption (1:many) - Design, launch, and operate digital, 1:many technical programs (e.g., webinars, workshops, cohort-based enablement, automated lifecycle journeys) that drive customer adoption and maturity. - Build and manage customer cohorts based on lifecycle stage, product usage, and engagement signals. - Ensure programs are repeatable, measurable, and continuously improved through iteration. Journey Monitoring, Testing & Optimization - Monitor digital customer journeys using product telemetry, engagement data, and lifecycle metrics to understand customer progression and behavior. - Continuously test, refine, and optimize journeys by: - experimenting with messaging, timing, and targeting - iterating on program structure and content - measuring adoption lift and engagement outcomes - Own the feedback loop between customer behavior, program design, and journey performance. Technical Enablement & Expertise Development - Leverage technical expertise to design high-quality technical enablement for platform, security, and developer audiences. - Create and curate reusable digital assets (guides, walkthroughs, labs, recordings) that support adoption across customer cohorts. - Continuously advance technical depth across Docker products and adjacent technologies, informed by real-world customer usage patterns. Customer Insights & Lifecycle Intelligence - Analyze usage and engagement data to surface insights related to: - adoption readiness - lifecycle progression - opportunities to improve customer experience design - Partner with Product, Marketing, and CX Operations to translate insights into: - lifecycle automation - product-led experiments - program and content improvements Cross-Functional Collaboration - Collaborate with Sales, TAMs, Product, Marketing, and Engineering to align on lifecycle goals and deliver cohesive digital customer experiences. - Act as a multiplier, amplifying impact through programs, journeys, and systems rather than individual interactions. WHAT WE’RE LOOKING FOR You enjoy helping customers succeed through digital, 1:many experiences and are motivated by improving outcomes through iteration, experimentation, and thoughtful program design. You are comfortable operating at the intersection of technology, customer behavior, and lifecycle execution. QUALIFICATIONS Required - 3+ years in customer success, technical enablement, implementation, solutions engineering, or program-oriented post-sales roles - Strong technical foundation in Docker, containers, and modern cloud-native tooling (e.g., CI/CD, Kubernetes, cloud platforms) - Demonstrated experience designing or running digital, 1:many programs that drive measurable adoption or behavior change - Comfort working with data: usage metrics, engagement signals, dashboards, and experimentation results - Strong written and verbal communication skills; confident presenting to technical audiences in 1:many settings Preferred - Experience in digital customer success, lifecycle programs, or cohort-based enablement - Familiarity with customer engagement and lifecycle tooling (e.g., Gainsight, HubSpot, Marketo, or similar) - Exposure to product-led growth (PLG) or usage-based lifecycle models - Experience improving customer journeys through testing, experimentation, and optimization - Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience WHAT TO EXPECT FIRST 30 DAYS: - Learn Docker’s platform, customer lifecycle model, and existing CXE programs - Understand current digital journeys, cohorts, and success metrics - Begin contributing to journey analysis and optimization discussions FIRST 60 DAYS: - Take ownership of one or more digital, 1:many programs or journeys - Analyze usage and engagement data to identify improvement opportunities - Begin testing and refining program design and delivery FIRST 90 DAYS: - Deliver measurable improvements in adoption or engagement metrics - Propose and implement optimizations to customer journeys - Contribute insights that shape lifecycle strategy and program evolution HOW THIS ROLE GROWS CXEs grow by: - owning increasingly complex and impactful digital customer journeys - deepening technical expertise across Docker’s platform - shaping how Docker delivers customer value through 1:many, digital engagement Docker does not offer visa sponsorship for this role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound https://getcovey.com/product/covey-scout-inbound on April 13, 2024. Please see the independent bias audit report covering our use of Covey here https://getcovey.com/nyc-local-law-144. Perks - Freedom & flexibility; fit your work around your life - Designated quarterly Whaleness Days plus end of year Whaleness break - Home office setup; we want you comfortable while you work - 16 weeks of paid Parental leave - Technology stipend equivalent to $100 net/month - PTO plan that encourages you to take time to do the things you enjoy - Training stipend for conferences, courses and classes - Equity; we are a growing start-up and want all employees to have a share in the success of the company - Docker Swag - Medical benefits, retirement and holidays vary by country - Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE