Sales Operations Manager

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! We are seeking an experienced Sales Operations Manager to join our Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth. Your primary focus will be building and streamlining GTM processes and systems, supporting the renewals organization, managing projects from conception to release, working alongside GTM leadership to define, build and document processes and overall strategy and planning for the Renewals & Sales organizations. An ideal candidate is a start-up builder who has experience in working with both Renewals and Sales teams, and has worked closely with Salesforce, Clari, ZoomInfo, Outreach and LinkedIn Sales Navigator. This role reports to the Director of Sales Operations RESPONSIBILITIES - Work alongside the GTM Leadership teams to review existing workflows and recommend improvements - Work with the Renewals Leadership to ensure good forecast hygiene and accuracy - Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes - Manage and maintain the sales technology stack, ensuring data integrity and system efficiency, and owning vendor relationships - Help manage GTM quota models for Renewals & Sales - Assist in optimizing the renewals and sales processes and ensure a smooth deal flow from lead generation through to deal closure and repeat renewal - Identify and implement continuous process improvements to enhance productivity and performance - Serve as the internal expert for the tech stack, processes and projects for the Renewals team - Track leading indicators of retention, churn, contraction and renewals management, and provide insights and recommendations based on this data to the leadership team - Assist in fiscal year planning cycle - Cultivate strong relationships with key stakeholders across various GTM departments - Contribute to efforts around data quality, integrity, standardization, and controls that ensure accurate reporting and forecasting QUALIFICATIONS - 4+ years of experience in Sales Operations - 2+ years of experience in Renewal Operations - Experience working for a high growth software/SaaS company - Prior experience in managing post-sales workflows, renewals forecasting, and translating data into actionable insights - Knowledgeable in managing projects including writing project plans, business requirement documents and business summaries - Track record of defining operational processes and collaborating with technology teams for successful implementation of projects - Exceptional communication and interpersonal skills - Technically savvy with Google Suite, Salesforce, ZoomInfo, Outreach and LinkedIn Sales Nav - Ability to think strategically and translate business needs into actionable plans within a fast paced environment - Comfortable and familiar with cross-functional collaboration - Able to work autonomously, with a constant focus on building for the future - Energy, enthusiasm, and love of building ADDITIONAL ATTRIBUTES: - Strong analytical skills with experience in data analysis and reporting tools - Comfortable with new technologies and ability to communicate with those who are tech-savvy WHAT TO EXPECT FIRST 30 DAYS: - You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program - You will learn how to navigate through award-winning sales tools such as Salesforce, ZoomInfo, Outreach, LinkedIn Sales Navigator, and Docker - Identify areas of improvement in our systems and processes that will assist the Renewals team to be more successful - Review existing processes and metrics to identify areas of improvement - Begin building strong cross functional relationships FIRST 60 DAYS: - Begin taking on projects and working with the relevant cross functional teams to scope and build - Take ownership of tools within the tech stack and start scoping refinements and improvements - Build documentation to support new and existing processes - Start implementing improvements to assist with data integrity and accuracy FIRST 90 DAYS: - Assist in scoping future quarter priority projects - Have full ownership of various key projects related to the Sales & GTM org and the supporting systems - Build scalable and repeatable processes to assist the Sales & GTM org Docker does not offer visa sponsorship for this role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound https://getcovey.com/product/covey-scout-inbound on April 13, 2024. Please see the independent bias audit report covering our use of Covey here https://getcovey.com/nyc-local-law-144. Perks - Freedom & flexibility; fit your work around your life - Designated quarterly Whaleness Days plus end of year Whaleness break - Home office setup; we want you comfortable while you work - 16 weeks of paid Parental leave - Technology stipend equivalent to $100 net/month - PTO plan that encourages you to take time to do the things you enjoy - Training stipend for conferences, courses and classes - Equity; we are a growing start-up and want all employees to have a share in the success of the company - Docker Swag - Medical benefits, retirement and holidays vary by country - Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE