Job Description
As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. You'll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment, trust and buy-in overtime. This role ultimately impacts our customer experience and retention at scale.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Develop and maintain accurate team forecasts
Coach and guide teams through renewal and expansion negotiations
Take ultimate ownership of all account relationships and manage customer and team escalations
Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
Invest in building a set of proactive managers that focus on effective communication both internally & externally
Prioritize talent attraction, retention, and development; ultimately creating an ecosystem of high performing teams
Manage competing priorities in an ever-changing environment, displaying prioritization
Who You Are:
Someone with 2+ years managing managers and prior to that, 2+ years overseeing a high performing team of Customer Success Managers
Experienced in Customer Success or Account Management, 8+ years of experience preferred with a minimum 3 years in the SaaS space
Proven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and up-sell opportunities
Familiar with the B2B tech space or with subscription based software preferred
Business-level proficiency in Spanish and Portuguese
Direct experience supporting the LATAM Market
Able to travel via auto, train or air up to 25% of the time
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth:
Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous and competitive benefits package
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$155,000—$206,000 USD
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.