Senior Manager, Technical Consulting

ABOUT RAMP At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it. Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year. Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company’s Most Innovative Companies https://www.fastcompany.com/91038883/ramp-most-innovative-companies-2024 list and LinkedIn’s Top U.S. Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-50-us-companies-rise-linkedin-news-hxote/?trackingId=uBI29YlAOxikbTI7cdvG4g%3D%3D for more than 3 years, as well as the Forbes Cloud 100 https://www.forbes.com/sites/richardnieva/2024/08/06/ramp-cloud-100/, CNBC Disruptor 50 https://www.cnbc.com/2024/05/14/ramp-cnbc-disruptor-50.html, and TIME Magazine’s 100 Most Influential Companies https://time.com/collection/time100-companies-2023/6285147/ramp/. ABOUT THE ROLE Technical Consulting Managers lead and develop a team of Technical Consultants who support Ramp customers across implementation, integration, and expansion workstreams. You’ll balance strategic leadership, people management, and hands-on technical execution to ensure your team delivers consistent, high-quality outcomes for customers while contributing to Ramp’s long-term growth. In this role, you’ll be accountable for team performance, operational execution, and continuous improvement of our delivery model. You’ll coach and grow individual contributors, act as an escalation point for complex customer challenges, and partner cross-functionally with Post Sales Teams, Product, Engineering, and CX While you’ll still stay close to the work and own select high-impact accounts, your primary focus will be enabling your team to succeed at scale. This is a people leadership role ideal for experienced operators who thrive in ambiguous environments, can drive clarity where none exists, and are eager to shape how we build and deliver technical solutions for Ramp’s most strategic customers. WHAT YOU'LL DO - Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development - Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture - Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals - Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team - Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues - Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning - Drive operational rigor through forecast planning, workload balancing, and continuous process improvement - Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org - Make judgment calls in ambiguous situations where no process or precedent exists - and help others learn to do the same - Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement WHAT YOU NEED - 5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership - 2-3 years of experience managing individual contributors and owning team outcomes - Proven success in balancing hands-on project work with people leadership and internal operations - Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows - Ability to assess and guide technical solution design while bringing clarity to ambiguity and unblocking teams with sound judgment - Strong people management and coaching skills, with experience developing ICs and driving accountability - Cross-functional collaboration experience with Post Sales Team, Product, Engineering, Sales, and CX - Exceptional communication skills - able to advocate for your team, align stakeholders, and guide customer expectations - Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment BENEFITS (FOR U.S.-BASED FULL-TIME EMPLOYEES) - 100% medical, dental & vision insurance coverage for you - Partially covered for your dependents - One Medical annual membership - 401k (including employer match on contributions made while employed by Ramp) - Flexible PTO - Fertility HRA (up to $10,000 per year) - Parental Leave - Unlimited AI token usage - Pet insurance - Centralized home-office equipment ordering for all employees - Health and Wellness stipend - In-office perks: lunch, snacks, drinks, and more - Budget for intra-office travel - Relocation support to NYC or SF (as needed) REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice