Relationship Manager

We’re looking for a Relationship Manager to work with some of the most exciting early-stage startups in the world. You’ll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful. This role is ideal for someone who thrives in fast-paced, founder-facing environments and wants to grow their career in fintech relationship management. You’ll handle a high-volume book of startups, provide responsive day-to-day support, and partner with senior leaders to identify and nurture accounts as they scale. What You’ll Do Serve as the first relationship contact for early-stage startups, ensuring an excellent onboarding and adoption experience. Help founders adopt Mercury’s core suite. Execute playbooks that ensure consistent engagement across a large portfolio of startups. Surface scaling opportunities to senior RMs and partner with them on strategic accounts. Collaborate with internal teams (Sales, Partnerships, Product) to provide feedback and improve founder experience. What You’ll Bring 2–4 years in fintech, customer success, early-stage banking, or startup-facing account management. Experience working with founders or early-stage teams; comfort with ambiguity and speed. Strong communication skills and responsiveness across Slack, email, and in-person events. Ability to manage a large book of accounts with automation and playbooks. A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,400 - $134,300 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,500 - $120,900 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-DNI