Senior Manager - Billing and Revenue (Q2C)

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Enterprise Application Engineering Q2C. About the job This role will join Twilio’s Enterprise Applications Development & Operations organization as an Senior manager responsible for end-to-end architecture, delivery, and people leadership across Billing, AR, Collections, Cash Application, and Revenue Recognition platforms. The role operates at the intersection of technology, finance, and leadership. You will act as a hands-on architect and strategic owner for Twilio’s Q2C ecosystem, with deep expertise in Zuora Billing, Zuora Revenue (ASC 606), CPQ integrations, and ERP accounting flows. You will lead a team of engineers and functional specialists, partner closely with Finance, Accounting, Product, and Business Systems leaders, and ensure Twilio’s monetization platforms remain scalable, compliant, and resilient as the business grows through acquisitions, new pricing models, and global expansion. Responsibilities In this role, you’ll: Architecture & Platform Ownership Own the end-to-end architecture for Quote-to-Cash, Billings-to-Cash, and Revenue platforms, including Zuora Billing, Zuora Revenue, CPQ, ERP, payment gateways, tax engines, and downstream reporting systems Design scalable, compliant solutions supporting subscriptions, usage-based billing, complex pricing, amendments, minimum commitments, and bundled offerings Act as the architecture authority for Q2C changes, ensuring alignment with ASC 606, SOX, audit, and internal control requirements. Delivery & Execution Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders Translate complex business requirements into robust functional and technical designs, End to end scenarios, Lucid flowcharts Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape Ensure high availability and operational excellence across production systems, including proactive monitoring and issue resolution Integrations & Automation Govern integrations between Zuora, Salesforce CPQ/CRM, ERP (Oracle), tax engines, banks, payment gateways, usage mediation platforms, and reporting tools Champion automation and straight-through processing across billing, invoicing, revenue recognition, and close processes Ensure integrations follow enterprise integration standards, security controls, and performance benchmarks Financial Close, Compliance & Reporting Partner with Accounting and Finance to support month-end close, reconciliations, audits, and regulatory reporting Own system readiness for ASC 606 revenue accounting, deferred revenue, allocations, and satisfaction events Enable scalable reporting and analytics for Q2C KPIs, aging, revenue, and operational health People Leadership & Talent Development Build, lead, and mentor a high-performing team of application engineers, architects, and functional SMEs Set clear expectations, career paths,cross learning and development plans for team members Foster a culture of ownership, accountability, learning, and innovation Provide coaching and hands-on guidance while scaling team capability and maturity Stakeholder & Program Leadership Act as a trusted partner to senior Finance, Accounting, IT, and Business leaders Lead cross-functional programs spanning multiple teams, vendors, and geographies Balance competing priorities while maintaining delivery quality and stakeholder trust Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ years of experience in Quote-to-Cash / Billings-to-Cash / Revenue systems, with 5+ years in a senior technical leadership or people management role Minimum of 14 years of experience in Q2C , with at least 5 years in a senior leadership role. Proven delivery of at least two (2) end-to-end implementations across Billing, AR, Revenue (ASC 606), and Cash processes, covering design, build, integration, go-live, and post-implementation stabilization Deep hands-on expertise in Zuora Billing and Zuora Revenue, including subscriptions, usage, pricing, amendments, invoicing, payments, and ASC 606 revenue recognition Strong hands-on experience with Oracle Cloud AR and Oracle Revenue Management, including invoicing, cash application, collections, accounting events, and revenue recognition Strong understanding of CPQ → Billing → Revenue → ERP accounting flows across Zuora and Oracle ecosystems Proven experience designing and governing complex, enterprise-scale integrations across SaaS platforms including Salesforce/CPQ, Zuora, Oracle ERP, tax engines, payment gateways, banks, and usage mediation platforms Solid knowledge of financial close processes, including AR aging, reconciliations, revenue tie-outs, audit support, and SOX controls Experience leading large-scale programs, system implementations, transformations, and platform modernization initiatives Strong people leadership skills with experience building, mentoring, and leading global teams Excellent stakeholder management, communication, and problem-solving skills, with the ability to influence senior business and finance leadership Experience working in Agile delivery models, including backlog management, releases, upgrades, and production support Bachelor’s degree in Engineering, Computer Science, Finance, or a related field (MBA preferred) Desired: Zuora Billing Solution Architect and/or Zuora Revenue Solution Architect certification Oracle Financials Cloud certification (AR or Revenue preferred) Experience supporting high-volume, usage-based, or consumption billing models Exposure to global billing, invoicing, localization, and tax compliance Experience supporting M&A integrations within Q2C platforms Background in enterprise architecture, platform governance, or COE-led operating model Location This role will be remote, and based in India . Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.