Commercial Account Manager

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com http://www.influxdata.com. We are looking for a results driven Account Manager to join our commercial team! In this role, you will manage a portfolio of around 40 accounts, focusing on retention while identifying opportunities for growth and incremental ARR. The ideal candidate will have 1-3 years of experience as an Account Manager or Renewals Specialist, with a proven ability to foster relationships and expand account spend. What you'll be doing Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels. - Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations. - Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities. - Build and maintain strong relationships with key stakeholders within each account. - Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value. - Monitor account health and proactively address potential risks to retention and growth. What we're looking for - 1-5 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth. - Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities. - Strong communication, negotiation, and relationship building skills. - Self motivated with the ability to work independently and as part of a team. It’s a bonus if you have: - Experience selling open source/SaaS - Experience in NoSQL data technologies or other modern data platforms - Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring) Applications will be accepted on a rolling basis. Interview Information: Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage. We offer fantastic benefits for full time employees; in the US these include: - Medical/dental/vision insurance with 100% coverage for employees - Company contribution to your FSA - Flexible Time Off - take the time you need - Life Insurance, short and long term disability insurance - 401(k) - Wellness programs - Annual professional development budget - Financial planning and legal advice Our Core Values Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values: - We value each other - We get stuff done - We believe humility drives learning - We embrace failure - We are committed to open source Visit our careers page https://www.influxdata.com/careers/ to learn more about working at InfluxData. InfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other categories protected by applicable law.  To view our Know Your Rights Poster click HERE https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf To view our CCPA policies click HERE https://www.influxdata.com/wp-content/uploads/November-2023-InfluxData-Candidate-Privacy-Notice.pdf If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing apply@influxdata.com.  InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place. Beware of job scams and fraudulent offers! Our recruiters use @influxdata.com http://influxdata.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer, please report it as potential job fraud to law enforcement and to jobs@influxdata.com.