Manager, Technical Account Management

Job Description: We are seeking a Manager of Technical Account Management (TAM) to join our Technical Customer Operations team. If you are excited about partnering with some of the world’s largest companies, thrive on solving complex technical challenges while driving business growth, and enjoy building strong cross-functional relationships, this could be the role for you. We’re looking for someone who values collaboration, is eager to learn every day, and isn’t afraid to roll up their sleeves to deliver meaningful impact. If you’re motivated by ownership, problem-solving, and seeing the tangible results of your work, we’d love to hear from you. As the primary technical point of contact for agencies, brands and media partners, you will serve as a trusted technical leader, owning complex conversations, resolving issues with confidence, and escalating only when truly necessary. You will be expected to quickly diagnose and troubleshoot technical challenges, identify root causes, and deliver clear, effective solutions, engaging Tier 2 Support or Product teams strategically rather than by default. Beyond hands-on technical leadership, you will lead and develop a team of experienced TAMs across Central and Eastern Europe. You will coach them to become highly trusted technical advisors, relied upon across the organisation for deep partnership insights and technology-driven updates. This requires close cross-functional collaboration with Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, and other key stakeholders to ensure alignment and proactive communication. Operating in a true player-coach capacity, you will directly support key accounts across the DACH and Eastern European markets while simultaneously developing your team to deliver world-class service. In partnership with the regional Commercial Revenue team, you will drive technical excellence that supports revenue growth, strengthens client relationships, and consistently exceeds KPIs aligned to IAS’s broader vision and mission. Role Requirements 8 + years experience in a client facing Technical Account Management role or similar  1-2 + years of people management experience.  Proficiency in JavaScript, SQL, HTML, Python with data analysis and automation expertise.  Deep understanding of advertisers, agencies, publishers, and the broader ad tech landscape.  Proven ability to lead from the front, balancing hands on client ownership with team leadership.  Fluent German and English, with Polish language a plus.  Minimum 3 days in week in office commitment  Core responsibilities:  Lead and develop a high performing TAM team across Central and Eastern Europe while directly managing key high touch clients in a true player coach capacity.  Act as the senior technical escalation point, owning complex issues and driving resolution end to end  Partner with Commercial and Customer Success leaders across DACH and Eastern Europe to strengthen client relationships and support revenue growth.  Drive operational excellence by enabling speedy client activation & ramp, monitoring performance metrics, ensuring SLA adherence, and elevating our service standards  Collaborate cross functionally with Product, Eng, and support team to influence roadmap decisions and improve customer outcomes.  Champion automation and process improvement to enhance efficiency, scalability and client experience.  About Integral Ad Science: Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com. Equal Opportunity Employer: IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. California Applicant Pre-Collection Notice: We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com. Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership. #LI-Hybrid