Job Overview
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Essential Functions
Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
Monitors performance against existing service agreements and ensures client’s obligations are met.
Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
May conduct product/services and process training for clients and other employees.
May conduct service meetings at client sites.
Represents IQVIA on external client projects.
May mentor and lead other client service reps and represent the manager in their absence.
Qualifications
Bachelor’s degree required.
Minimum of 4 years of related work experience.
Proficiency in French/ Italian and German (speaking, reading, and writing) required.
Broad knowledge of client service practices and the pharmaceutical industry.
Experience in meeting facilitation, presentations, and training.
Strong proficiency in PC applications, particularly Excel (intermediate level preferred).
Excellent communication skills (written and oral) across all organizational levels.
Strong analytical, problem-solving, and customer service skills.
Ability to build and maintain relationships in diverse business environments.
Willingness to work midshift
Amenable to work in a hy at McKinley, Taguig.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.