Fraud Investigator - Pursue

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Remote, UK | 💰 | £26,000 - £31,400 (depending on the experience displayed in the CV and interview) + Benefits | Hear from the team ✨ The start date for this role is 26th of May 2026 37.5 hours per week, shifts between 9am to 5:30pm/ 9:30am to 6:00pm; 1 in 4 Saturdays and no Sundays Please only apply for this role if you have worked in a Fraud role within Financial Services. About us: We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Financial Crime & Fraud Team: Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the success of this mission. What you’ll be working on; The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into three main categories: Communication to other banks about potential fraudsters in their customer base Communication from other banks about potential fraudsters in Monzo’s customer base Communication to and from CIFAS about potential fraudsters in Monzo’s customer base Communication with law enforcement about crime we discover as part of our investigations Your day to day; Fraud Investigators within our Pursue pillar work to a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar. Investigating and actioning fraud reports received from other financial institutions Probing for further evidence where needed Using Monzo’s values to investigate claims with empathy and attention to detail Investigating and reporting fraud to other banks when our customers have been a victim of fraud Triaging and taking initial action on inbound communications from a range of institutions Creating and actioning indemnities and defunds where needed Reporting to CIFAS Completing CIFAS bank checks Shifts 37.5 hours per week on a rotational basis covering 9am to 5:30pm/ 9:30am to 6:00pm; 1 in 4 Saturdays and no Sundays. Please note you may be required to work bank holidays, including Christmas Day, Boxing Day and New Years Day Training schedule: You have to be available to work Monday - Friday, 9:00 - 17:30 for your first 6 weeks remotely which must be fully attended The start date for this role will be the 26th of May 2026 You should apply if you have: A strong knowledge of common fraud typologies Excellent English written & verbal communication skills Ability to be persuasive and empathetic Strong expertise in investigating, problem solving and decision making Ability to work well independently & be collaborative with the wider team Ability to work to deadlines Values driven approach in line with Monzo’s core values The application process consists of Some initial application questions (please take your time, we read these carefully!) A short call with a Recruiter A remote interview, lasting approximately 1 hour Our average process takes around 2-3 weeks. You will have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact us on hiring@monzo.com 💰 £26,000 - £31,400 ➕ other benefits 📍This role is fully remote 📚 Learning budget of £1,000 a year for books, training courses and conferences ➕ And much more, see our full list of benefits here Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. #LI-Remote #LI-SW Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊