Benefits & Ops Specialist | Boston, USA

About SingleStore SingleStore empowers the world’s leading organizations to build and scale cutting-edge AI applications using the only data platform that allows you to transact, analyze and search data in real time. With streaming data ingestion, support for both transactions and analytics, horizontal scalability and vector and full text search capabilities, SingleStore helps deliver 10–100x better performance at 1/3 the costs compared to legacy architectures. Customers worldwide, including Fortune 500 companies and global data leaders, use SingleStore to power real-time AI applications and analytics About the Role The Benefits + Operations Specialist is a key member of our HR team, responsible for the day-to-day accuracy and smooth running of our people systems, employee data, and core HR processes. This role focuses on HRIS and employee data management, first‑line employee support on HR systems and programs, payroll inputs, onboarding coordination, and U.S. benefits administration. You will partner closely with HR, Payroll, Finance, and external vendors to ensure employees have a seamless experience across the entire lifecycle—from onboarding through ongoing benefits support—while maintaining data integrity, compliance, and confidentiality. This is an individual contributor role with significant cross‑functional exposure and room to grow in HR operations, HR technology, and benefits. What You’ll Do Benefits Administration Administer day‑to‑day benefits operations, including enrollments, life event changes, and terminations across medical, dental, vision, life and disability, retirement, and other benefit programs. Act as a primary point of contact for employees on benefits questions, coverage issues, and navigation of plan resources, coordinating with brokers and carriers as needed. Support annual open enrollment, including data and configuration checks in systems, employee communications, enrollment tracking, and post‑enrollment audits. Assist with leaves of absence and related benefits implications (e.g., medical, parental), in coordination with third‑party administrators where applicable. Help monitor benefit plan data for accuracy and support invoice/billing reconciliation in partnership with Finance and vendors. Ensures all plan-related compliance items are completed in a timely manner. Employee Support & HR Operations Serve as the first line of response for employee inquiries related to HR systems, basic HR policies, benefits, and payroll inputs, escalating complex cases as needed. Provide clear, accurate, and empathetic guidance to employees to help them navigate HR processes and understand available programs and benefits. Support day‑to‑day HR operations, including employment verifications, HR documentation, and maintaining digital employee files in compliance with internal policies and legal requirements. Help document and continuously improve HR processes, templates, and knowledge base content to drive consistency, efficiency, and a high‑quality employee experience. Onboarding & Offboarding Coordinate the operational aspects of onboarding, including HRIS setup, new hire paperwork, background check initiation (as applicable), and benefits enrollment steps. Prepare and track new hire documentation and ensure timely and accurate entry of new hires and changes into HRIS and payroll feeds. Support offboarding activities, including processing terminations in HRIS, triggering benefits notifications, and coordinating final payroll‑related inputs and documentation. Payroll Inputs & Coordination Prepare and validate HR‑related payroll inputs each pay cycle (e.g., new hires, terminations, compensation changes, benefit deduction changes) in partnership with Payroll and Finance. Assist with reconciliation of payroll and benefits data, including auditing payroll deductions against carrier invoices and internal records to ensure accuracy and compliance. Support creation of routine payroll and headcount reports and provide data needed for audits and compliance reviews. HRIS & Employee Data Management Maintain accurate and up‑to‑date employee records in the HRIS and related systems, including hires, job changes, compensation updates, status changes, reporting lines, and terminations. Perform routine data audits to ensure data integrity across HRIS, benefits, and payroll systems; identify, research, and correct discrepancies. Seek automation opportunities, and leverage AI to modernize workflows. Support configuration updates, testing, and documentation for HRIS changes related to benefits, workflows, and employee self‑service. Generate standard and ad‑hoc HR and benefits reports to support HR and Finance decision‑making. Your Experience 3–5 years of experience in benefits administration and HR operations, ideally in a fast‑paced, high‑growth environment. Experience supporting global organization, including coordination with global payroll and benefits brokers and partners Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience. Hands‑on experience working with HRIS and/or benefits administration platforms Has a track record of process improvement. Strong communication and interpersonal skills, with the ability to explain HR and benefits information clearly and empathetically to employees at all levels. Excellent organizational skills and attention to detail, with demonstrated ability to manage multiple, competing priorities and deadlines with minimal supervision. Proven ability to handle sensitive and confidential information with discretion and professionalism. Key Competencies Employee Service Orientation: Enjoys assisting and guiding employees on HR and benefits questions and provides timely, accurate, and friendly support to employees and managers. Systems & Process Mindset: Comfortable working in HR systems with a focus on data accuracy, scalable workflows, and continuous improvement of HR processes and tools. Detail & Data Integrity: Strong focus on getting the details right in employee data, benefits records, and payroll inputs, with a habit of double‑checking work and proactively identifying issues. Collaboration & Partnership: Able to partner effectively with HR, Payroll, Finance, IT, and external vendors to keep processes running smoothly and resolve issues quickly. Discretion & Judgment: Uses sound judgment when working with highly confidential information and escalates sensitive or complex issues appropriately. Why Join SingleStore? You’ll have the opportunity to help shape how a modern, AI-driven company scales its people practices while partnering directly with leaders to build high-performing teams. This role offers meaningful impact, visibility, and the chance to contribute to the evolution of HR in a technology-forward organization. The anticipated salary range for this role in Massachusetts is $70,000 to $110,000 annually. This position is bonus eligible. The final salary offered to a successful candidate may vary, and will consider: relative level of experience, industry experience, skillset, education, business needs, and other relevant factors. This salary range may not reflect similar roles in other geographies.