Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io
Why This Role is Important to Arcadia
The Principal Analyst, Customer Insights is a senior individual contributor responsible for shaping analytic strategy and delivering high-impact insights across complex, enterprise-level customer engagements. This role operates as the highest-level analytic authority within Customer Insights, driving methodological rigor, influencing business strategy, and ensuring analytics directly support contractual commitments and measurable performance outcomes.
This individual will lead the most complex analytic initiatives, serve as a strategic partner to executive stakeholders, and elevate analytic standards across the function. Given the scale, visibility, and complexity of the work, this role requires deep healthcare domain expertise, advanced technical capability, strong executive presence, and the ability to operate autonomously in ambiguous environments.
What Success Looks Like
In 3 months
Develop deep understanding of enterprise data architecture, reporting commitments, and performance objectives
Establish credibility as a strategic analytic partner to senior leaders
Provide guidance on complex analytic workstreams and influence prioritization decisions
In 6 months
Drive measurable improvements in analytic quality, scalability, and efficiency
Lead cross-functional initiatives requiring advanced methodological expertise
Serve as trusted advisor on medical economics and performance strategy
In 12 months