Job Description
We are seeking a detail-oriented and highly reliable Data Center Technician to manage and support the daily operations of our data center in Phoenix, AZ. The ideal candidate will have strong technical skills, dedication to maintaining uptime, and the ability to work efficiently in a fast-paced environment. The technician will be responsible for the setup, maintenance, and troubleshooting of hardware and infrastructure, ensuring optimal data center performance.
Key Responsibilities
Data Center Operations & Infrastructure Management
Ensure data center organization, security, and compliance with industry best practices.
Rack, install, maintain, and decommission servers, networking gear, and power systems (lifting up to 70 lbs regularly).
Conduct hardware inspections, firmware updates, preventive maintenance, and repairs.
Monitor data center capacity, power usage, and cooling efficiency to optimize operations.
Track and maintain server fleet health to ensure continuous uptime and performance.
Collaborate with network, storage, and systems teams to deploy and support hardware solutions.
Maintain accurate inventory and asset tracking records for all physical equipment, consumables, and spare parts.
Cabling & Network Connectivity
Install, terminate, and test fiber optic (single-mode/multi-mode) and Cat6/Cat6a network cables.
Perform structured cabling, patch panel installations, labeling, and documentation.
Diagnose and troubleshoot network connectivity issues using tools such as cable testers, power meters, and fault locators.
Ensure proper network link connections for new hardware deployments and upgrades.
Perform power cable routing and distribution within racks, ensuring proper load balancing.
Troubleshooting & Technical Support
Respond to service tickets related to hardware failures, network issues, and environmental conditions.
Diagnose server and infrastructure issues and determine the best course of action (repair vs. replacement).
Apply BIOS, firmware, and driver updates using approved tools.
Work closely with vendors and hardware suppliers to coordinate warranty replacements and repairs.
Document troubleshooting steps, issue resolutions, and system changes for future reference.
Physical & Environmental Demands
Ability to lift and move up to 70 lbs regularly.
Work in confined spaces, elevated locations, and noisy environments as needed.
Stand, walk, bend, and stretch for extended periods (8+ hours per shift).
Climb ladders and stairs while carrying equipment.
Work in a climate-controlled yet variable-temperature environment.
Support on-call, after-hours, weekend, and holiday shifts as required.
Requirements & Qualifications:
Technical Skills & Knowledge
5-10 years of hands-on experience in a data center environment.
Strong understanding of server hardware, networking equipment, and IT infrastructure.
Experience with Linux CLI and Windows CMD for basic troubleshooting.
Knowledge of firmware updates, BIOS configurations, RAID setups, and virtualization technologies (VMware preferred).
Ability to diagnose and repair hardware failures within defined service processes.
Strong knowledge of fiber optic and copper cabling standards, installation, and troubleshooting.
Experience with network tools and diagnostic equipment (Fluke testers, OTDRs, power meters).
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
WHY WORK FOR ALARM.COM?
Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.
COMPANY INFO
Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.
For more information, please visit www.alarm.com.
COMPANY BENEFITS
Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.
Alarm.com is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.