Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Role Summary
As the Data Partnerships Manager, you will lead the telco partnerships and management of major Mobile Network Operators and Mobile Identity data partners across the Americas (US, LATAM). You will be the primary relationship owner for high-impact deals, driving the end-to-end telco services sourcing process of KYC Match, Age Verification, SIM Swap, Silent Verify, etc., from identification to contract negotiation and ongoing performance management.
You’ll serve as a bridge between internal stakeholders (product, sales, legal, finance) and external Mobile Network Operators or data providers, ensuring alignment, compliance, commercial optimization, and execution.
Key Responsibilities
Develop and execute the sourcing roadmap for Communications Service Providers (CSPs) and data providers across the Americas (US & LATAM), aligning to product and revenue goals.
Identify, evaluate, and prioritize prospective CSP / data providers (telcos, aggregators, alternative data sources).
Lead outreach, business development, counterparty research, and negotiations.
Drive full lifecycle contract process (term sheets, commercial terms, signature, renewals).
Assess legal / compliance / privacy / technical readiness of providers (coordinate with legal, privacy, technical teams).
Manage vendor onboarding, integration planning, and go-live readiness.
Conduct quarterly business reviews and ongoing performance tracking with partners.
Provide market intelligence and feedback to product, strategy, and sales about partner gaps, pricing, and use cases.
Collaborate cross-functionally with product, engineering, sales, finance, legal, and operations.
Required Qualifications & Skills
7+ years of experience in CSP / telecom / data partnerships, or in a related role (e.g., mobile connectivity, identity, fraud) or related fields such as end-user onboarding, AML, or biometric authentication services.
Deep understanding of telecom architecture (signaling, routing, API connectivity) and CSP business models.
Experience negotiating commercial and technical contracts.
Strong knowledge of data privacy, regulatory compliance (GDPR, CCPA, regional LATAM privacy regimes - LGPD).
Excellent stakeholder management skills; ability to influence senior leadership.
Analytical mindset: able to evaluate cost models, KPIs, and vendor performance.
Fluent in English and Spanish (written & spoken).
Comfortable working across multiple time zones.
Willingness to travel (10-25%).
Preferred / Nice-to-Have
Prior experience working with identity / fraud / verification / telecom APIs / AML
Experience in NORAM & LATAM / regulatory complexity
Relationships in CSP / telecom / aggregator networks in LATAM and US
MBA or advanced degree
KPIs & Success Metrics
Number and quality of new CSP / data partnerships executed
Drive costs of connectivity improvement
Uptime and SLAs compliance by partners
Revenue contribution or enabled coverage via those partnerships
Time-to-onboard (from selection to live)
Vendor churn / renewal rates
Internal stakeholder satisfaction (product, sales, legal)
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.