Encompass Admin

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: The Encompass Administrator Team is responsible for all configuration and customization of the company’s Loan Origination System (LOS) and to assist with the management of ancillary systems and services that are integrated with Encompass. This position requires in-depth knowledge of the loan origination workflow. The Encompass Administrator works closely with the Senior Encompass Admins, Product, and Management to evaluate business processes, data integrity, and compliance issues as they relate to the loan origination systems. What You’ll Do: Provide frontline user support by troubleshooting and resolving day to day Encompass issues. Research and diagnose issues using the Encompass Knowledge Base and by creating/managing cases with ICE Mortgage Technology; escalate as appropriate. Maintain open, ongoing communication with the Encompass Systems Administrators and management regarding issues, end user needs and trends Maintain Encompass users, roles, profiles, security settings, and loan access settings. Troubleshoot and maintain existing business rules for data entry, triggers, milestones, and conditions in accordance with approved standards. Gather, clarify, and document business requirements for fixes, enhancements, and projects in collaboration with management, residential lending teammates, and the Encompass Systems Administrator. The ideal candidate must exhibit strong teamwork skills, seamlessly integrate with the team, and actively promote the company's core values. What You’ll Need: You will have graduated and your highest level of education is only a Bachelor’s Degree in Computer Science, Business Administration or related degree (Spring 2025/December 2025 New Grads or within 1 year of graduation) You are available to start working immediately in May 2026 No more than 2 years of professional full-time work experience (excluding internships and research assistant roles) Reside in the United States and attended a university in the US Encompass or Blend experience Ability to work quickly, accurately, and independently in a fast-paced environment Detail-oriented and strong time management/ organizational skills Excellent verbal, written, and interpersonal skills Nice to Have: Experience in the home loans/mortgage industry Encompass Admin or ICE Admin certification Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.