Workplace Specialist

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. About the Role At Justworks, the Workplace team creates environments where employees thrive. As a Workplace Specialist, you will play a key role in delivering a seamless, engaging, and high-performing workplace experience in our Phoenix office. This role blends workplace operations, employee experience, and cross-functional partnership. You will be responsible for ensuring the office runs smoothly day-to-day while also contributing to initiatives that enhance how our people connect, collaborate, and do their best work. What You’ll Do Workplace Operations & Experience Own and continuously improve day-to-day operations, ensuring a smooth, welcoming, and high-quality workplace experience Serve as a primary point of contact for employees, addressing workplace needs and fostering a positive environment Plan and execute in-office experiences including team events, All Hands, and employee activations Vendor & Facilities Management Manage vendor relationships and ensure consistent service quality across the office Maintain workplace standards, including safety, compliance, and operational readiness Workplace Systems & Processes Manage and triage workplace requests through ticketing systems (e.g., Jira), ensuring timely and high-quality resolution Identify opportunities to improve workplace processes and contribute to the development of scalable solutions Workplace Technology Support Provide basic on-site support for workplace technology and coordinate with IT and network teams to resolve issues efficiently Cross-Functional Partnership Act as a liaison between the Phoenix office and NYC HQ to ensure alignment on workplace initiatives and standards Partner closely with People, IT, Legal, and other business teams to support employee and operational needs Employee Experience & Onboarding Support onboarding by ensuring new hires have a seamless in-office experience, including access, orientation, and workspace readiness Partner with People teams to support employee-related needs and escalate issues when appropriate What Makes You Successful You build strong relationships and approach challenges with a solutions-oriented mindset You demonstrate strong attention to detail and operational excellence You take initiative and proactively identify opportunities for improvement You communicate clearly and effectively across teams You bring a strong foundation in workplace operations and employee experience How You Will Do Your Work As a Workplace Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation. Initiative and motivation - identifying what needs to be done and doing it before being asked or before the situation requires it. Functional expertise - subject matter expertise of specific function(s), including knowledge of principles, practices, and domain knowledge. Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, and earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications 2–4+ years of experience in workplace operations, office management, or facilities Experience supporting office environments in a fast-paced or high-growth company Strong organizational and multitasking skills with exceptional attention to detail Excellent communication and stakeholder management skills Experience working cross-functionally with teams such as People, IT, and Operations Passion for creating a best-in-class workplace experience #LI-Hybrid #LI-MM3 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report