Customer Success Engineer

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike’s capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management. Your Impact: Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives Manage complex customer engagements and deliver high-touch technical and strategic support Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams Your Qualifications: 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment Proven technical expertise, including experience building integrations between platforms Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding) Standout Qualities: Experience working with enterprise-level customers and managing complex stakeholder environments Ability to combine technical depth with strategic business thinking Confidence presenting to executive audiences and influencing decision-making Experience supporting product adoption, workflow optimization, and customer enablement programs A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs Team Dynamics: You will work closely with customers as well as cross-functional internal partners, including Account Managers, Customer Success Managers, and other customer-facing teams. This role sits at the intersection of technical consulting, customer success, and strategic account support, making collaboration a key part of day-to-day success. Our Work Style: This is a highly collaborative and customer-facing role that requires strong communication, strategic thinking, and technical problem-solving. You will partner closely with internal teams while managing multiple customer engagements and helping customers unlock value through workflows, AI, integrations, automation, and best practices. Wrike offers a fast-paced environment where continuous learning, customer focus, and cross-functional teamwork are highly valued. Why Join Wrike? 18 Company Holidays + Paid Vacation Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Medical, Dental & Vision Insurance (Employees + Dependents) Employee Assistance Program (EAP) Life Insurance Plan What’s Next? Recruiter pre-screen 30 mins Hiring Manager Interview 45 mins Panel Interview 45 mins Final Interview 30 mins Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter. #LI-AC1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.