Job Description
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
PagerDuty is seeking an Accounts Payable Specialist to join our global Accounting and Finance team! As AP Specialist, you will be a key member of the global Accounts Payable team, reporting to an AP Manager and partnering closely with Procurement, Accounting, and Finance. You will drive efficiency and precision by optimising our current process and ensuring standard methodologies as we implement next-generation systems and tools. This is an exciting opportunity to thrive in a fast-paced environment, supporting the accounting department in scaling our global function while contributing to a team that is passionate about continuous innovation. The ideal candidate is detail-oriented, dedicated to providing exceptional stakeholder support, and possesses a natural curiosity for process optimisation.
Key Responsibilities:
End-to-End Invoice Management: Independently and accurately process supplier invoices, ensuring precision in Coupa and alignment with our P2P workflows.
Expense & Compliance Oversight: Review and process monthly employee expense reports, ensuring adherence to company policies and timely reimbursement.
Payment Excellence: Meticulously prepare and review payment batches to ensure vendors are paid accurately and within established timelines.
Stakeholder Liaison & Support: Act as the primary point of contact for internal teams and suppliers, resolving inquiries expeditiously while helping users navigate P2P processes and tools.
Account Integrity & Reporting: Reconcile supplier statements and analyze accounts to maintain complete, audit-ready reports and accurate financial records.
Process Optimization & Audit Support: Assist with internal and external audits and proactively identify trends or bottlenecks to improve the efficiency of our global AP functions.
Basic Qualifications:
Bachelor's degree in Business Administration, Economics, Finance or similar program, or equivalent experience
3+ years’ experience successfully owning the end-to-end completion of full cycle accounts payable and expense reports
2+ years’ experience with accounts payable systems, ideally Coupa and NetSuite
Proficiency with modern productivity and collaboration tools (Google Workspace and/or MS Office)
Preferred Qualification:
Experience in the tech or comparable industry with the ability to operate in a fast-paced environment
Proven ability to analyse AP metrics and translate data into actionable improvements.
Ability to engage effectively with stakeholders at all levels, tailoring your communication style to match business needs.
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Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.