Application Specialist I

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Mission: In this position you will help facilitate a great customer experience throughout the application process, while allowing sales representatives to focus on selling the BILL S&E product. As an Application Specialist, you will own the day‑to‑day support of BILL Spend & Expense applications that power our customers’ onboarding and ongoing usage. You’ll act as the primary point of contact for application‑related questions and issues, partnering closely with cross‑functional teams to ensure our workflows are efficient, compliant, and deliver an exceptional customer experience. This role is ideal for someone who loves problem‑solving, digging into details, and able to work in high volumes. Make your impact within a rapidly growing Fintech Company Collaborate with prospects, sales representatives, and sales managers to ensure applications are completed, signed, and comply with our compliance and risk protocols. Resolve client concerns and deescalate frustrations related to the application process. Gather and compile all necessary prospect information to effectively represent them to risk and underwriting teams. Use discretion to address objections, deciding when to challenge internal teams versus requesting additional information from clients. Understand BILL’s underwriting methods and help determine the best fit for each applicant. Facilitate the risk and underwriting processes by understanding the industries we serve and employing creative problem-solving to successfully assist in completing applications. Meet and collaborate with sales representatives to set strategic goals that ensure quota targets are met. Direct sales representatives on the application process and credit policies. Manage application pipelines and service level agreements (SLAs), assisting in progressing deals through the sign-up process. We’d love to chat if you have: Proven experience in using creative problem-solving to minimize risk and maximize revenue. Skilled in gathering sensitive information, processing applications, or conducting audits. Strong ability to effectively solve problems, make decisions, and take action with solid independent judgment. Demonstrated capability to collaborate and build relationships with internal and external stakeholders. Excellent written, verbal, and active listening communication skills. Expertise in client relationship management and customer service, including de-escalation techniques. Exceptionally detail-oriented and organized, ensuring quality and consistency in output. Ability to maintain a professional attitude and work independently with minimal guidance in a fast-paced, ever-changing environment. Skilled communicator and presenter, adept at finding the best fit between applicants and BILL. Experience in banking or loan processing. High attention to detail and comfort working in high‑volume, time‑sensitive environments where accuracy and consistency matter. Background in credit underwriting, KYC/KYB, payments, or risk in a regulated environment. The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $55,100—$65,500 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $46,900—$55,700 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.