Mission Control Specialist

Who we are Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn. Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Mission Control Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring the lane for the fleet to coordinate the remote assistants needed along the route. They will also serve as the escalation path to resolve more advanced trigger requests or other activities that require extended vehicle pairing. Schedule: Day and Night shift available, ability to work weekends! In this role, you will Monitor weather, traffic, construction and other off nominal activities along the lane and setting appropriate actions to manage the variety of situations the vehicle may encounter along the lane Provide a deep level of technical expertise regarding all activities associated with remote operations Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle when Remote Assistants are not available Safely send remote commands to autonomous vehicles for on road and closed course testing Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers Identifies operational blockers, brainstorm solutions as the subject-matter expert, and escalate operational blockers with suggested solutions Identify key areas of inefficiency, work cross-functionally to establish best practices with a “Win Together” mindset. Demonstrate positive impact at Aurora by working on cross-functional projects as time permits Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora Interact with the public as an ambassador for Aurora Required Qualifications Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations Excellent communication skills, both written and verbal Keen attention to detail Ability to prioritize and make strategic decisions proactively Consistent focus on safety Ability to think critically Willingness to learn every day Valid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR check Must pass initial and random drug and alcohol screenings 100% in office with the ability to travel as needed Available to work day or night shifts Ability to work early mornings or late nights, on rotating shifts Ability to work regular overtime and some weekends Desired Qualifications Experience in operations, technology, customer service, or automotive field Proficient in G-Suite Command line interface experience Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc. Experience working in a collaborative environment - team player The base hourly wage range for this position is $37.00-$47.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits. #LI-AM3 #Entry-Level Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks. We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom. Our commitment to safety At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what. Our commitment to inclusion Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech. For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.