Technical Delivery Manager

About the Role We are looking for a Technical Delivery Manager, Post-Sales to partner closely with Customer Success, Sales, and Product to ensure successful deployment, integration, and long-term adoption of Otter across our enterprise customers. This is a high-impact, customer-facing role focused on driving technical success post-sale — from onboarding and integrations to scaling AI-driven workflows across complex organizations.What You’ll Do Act as the technical lead for enterprise customers post-sale, owning successful implementation and expansion readiness Partner with CSMs and AEs to support onboarding, adoption, and expansion across large accounts Lead technical discovery and solution design aligned to customer workflows and use cases Support and guide integrations (APIs, calendar, workflows, internal tools) Troubleshoot and resolve complex technical issues, acting as a trusted advisor to customer engineering teams Drive best practices for deploying Otter at scale across organizations Collaborate with Product and Engineering to translate customer feedback into roadmap insights Build reusable assets, documentation, and frameworks to scale post-sales technical success What You Bring 3+ years in Solutions Engineering, Technical Account Management, Professional Services or similar post-sales role Experience supporting enterprise customers with complex technical environments Strong understanding of APIs, integrations, and SaaS architecture Proven ability to work cross-functionally with Sales, CS, Engineering and Product teams Comfortable engaging with technical stakeholders (engineering, IT) and executive audiences Experience in AI, data, or workflow automation platforms strongly preferred Strong problem-solving skills with a customer-first mindset What Success Looks Like Accelerate Time to Value (TTV) for enterprise customers through effective onboarding, implementation, and integration Drive strong Year 1 Gross Revenue Retention (GRR) by ensuring successful adoption and minimizing early churn risk Maintain high Customer Satisfaction (CSAT) through proactive support, responsiveness, and technical excellence Contribute to expansion and growth, positively impacting Net Dollar Retention (NDR) Operational Outcomes: Seamless onboarding and integration for enterprise customers Increased product adoption and expansion readiness Strong technical relationships with customer stakeholders Reduced escalations through proactive technical guidance Scalable processes that support rapid enterprise growth About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview. *Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $120,000 to $150,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid